Marylee Palafox
Stillwater,OK
Summary
I am studying the science of being responsible for the safe, orderly, and expeditious movement of air traffic through the United States airspace. Throughout this course I am able to separate live air traffic within designated airspace at and around an airport Control Tower. Along with Radar Approach control facility and En Route traffic control center.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Quik Print Of Oklahoma City
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server/Restaurant Hostess
Casa Agave
09.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Palominos
06.2021 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Hostess
El Tapatio Authentic Mexican Food
10.2019 - 06.2021
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Applied Science - Air Traffic Control
Tulsa Community College
Tulsa, OK05.2025
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Documentation
- Coordination
Timeline
Customer Service Representative
Quik Print Of Oklahoma City
06.2023 - Current
Server/Restaurant Hostess
Casa Agave
09.2022 - 07.2023
Server
Palominos
06.2021 - 06.2022
Server/Hostess
El Tapatio Authentic Mexican Food
10.2019 - 06.2021
Associate of Applied Science - Air Traffic Control
Tulsa Community College
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