Mary Lib Fitch
Brandon,FL
Summary
Adept in leveraging customer service and problem-solving skills, I enhanced customer retention and satisfaction at Edge Printed Products. Mastering data entry and active listening, I efficiently resolved return orders and fostered loyalty, significantly contributing to team training and operational improvements at Ashley Global Retail. My adaptability and critical thinking facilitated seamless business operations at IBM.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Ashley Global Retail
06.2021 - 03.2023
- Processed customer return orders that were older than 90 days promptly.
- Investigated and resolved customer return orders using multiple spreadsheets and databases.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for return orders.
- Led training sessions for supervisor and team members on how to research return orders.
Customer Service Representative
Edge Printed Products
04.2018 - 05.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers with choosing the product and design and placing orders, improving overall user experience.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
Assistant
IBM
11.1982 - 03.2013
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
Associate of Arts - Businesses
William Peace University
Raleigh, NC05.1972
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Excel
Timeline
Customer Service Representative
Ashley Global Retail
06.2021 - 03.2023
Customer Service Representative
Edge Printed Products
04.2018 - 05.2021
Assistant
IBM
11.1982 - 03.2013
Associate of Arts - Businesses
William Peace University
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