Hi, I’m
Marylin Villa
Patient Services Associate
Dallas,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
years of professional experience
2
Languages
Work History
Texas A&M College of Dentistry
PSA I
08.2024 - Current
Job overview
- Greet and assist patients, ensuring a welcoming and professional environment while addressing questions or concerns.
- Schedule and confirm appointments, update patient records, and verify necessary documentation for visits.
- Coordinate with clinical staff to support patient flow, including managing check-in and check-out processes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Demonstrated excellent adaptability when faced with scheduling conflicts or last-minute changes.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Assisted in achieving high levels of accuracy in data entry, maintaining up-to-date information for efficient tracking of performance within the New Patient Clinic.
Dallas ISD
Teacher Assistant
08.2023 - 03.2024
Job overview
- Provide one-on-one assistance to students with special needs, implementing personalized strategies outlined in Individualized Education Programs (IEPs).
- Assist in managing and addressing behavioral challenges, employing positive behavior reinforcement techniques.
- Document and track students’ academic and behavioral development, ensuring accurate and up-to-date records to inform future instruction planning.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
FSG Lighting
Service Coordinator
03.2021 - 08.2022
Job overview
- Coordinated and managed the delivery of materials and labor to customer sites.
- Communicated with customers to understand their needs and requirements.
- Collaborated with other departments to ensure seamless service delivery, reducing project delays.
- Ensured company compliance with safety regulations and company policies.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
CBD Kratom
Store Manager
03.2020 - 03.2021
Job overview
- Trained and supervised associates to ensure they meet performance standards and provide exceptional service, resulting in a 25% increase in customer satisfaction.
- Met daily sales targets and implemented strategies to improve sales performance, increasing sales as a result.
- Ensured compliance with company policies and procedures, including safety and security protocols, resulting in a 100% compliance rate.
- Created a positive work environment that fosters teamwork and collaboration, resulting in a decrease in employee turnover.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
BLS CertificationDallas, TX
Certification
08.2024
Thomas Jefferson H.S.Dallas, TX
High School Diploma
05.2017
University Overview
- Graduated with Honors
- GPA: 3.8/4.0
Skills
Project management
Cross-functional collaboration
Leadership and management
Excellent verbal and written communication skills
Data entry
Computer skills
Administrative support
Professionalism
Conflict resolution
Spanish speaking
Awards
- Graduated Top 10%
- Completed the Academic Success Program
- Participated in the Master Leadership Class, where I developed leadership skills, gained valuable experience in team-building, communication, and problem solving.
- Earned Certificate of Diplomacy for China Educational Trip (2014-2016) in which I completed coursework and training in Chinese culture, language, and politics.
Timeline
PSA I
Texas A&M College of Dentistry
08.2024 - Current
Teacher Assistant
Dallas ISD
08.2023 - 03.2024
Service Coordinator
FSG Lighting
03.2021 - 08.2022
Store Manager
CBD Kratom
03.2020 - 03.2021
Thomas Jefferson H.S.
High School Diploma
BLS Certification
Certification