Mary Lisa Williams
Muncie,IN
Summary
Outgoing and hardworking professional accustomed to acting as the liaison between clients and executives, maintaining records, and recording and reviewing data. Skilled business manager with proven skills in organization and strong communication. Bringing 3+ years of similar experience combined with results-focused and quality-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Association Manager
AAM, LLC
08.2020 - Current
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Demonstrated in-depth knowledge of community rules and regulations.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
- Facilitated timely resolution to all neighborhood challenges and tenant complaints.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Fostered good working relationships with owners, residents and board members.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
- Liaised between HOA and owners to address and remedy ongoing concerns.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Office Manager
Skyway Village Estates
08.2019 - 08.2020
- Maintained positive relationships with board and residents
- Collected, posted and deposited rents and assessments
- Approved and paid invoices
- Prepared and distributed monthly financial packets to board
- Collaborated with outside CPA firm for accounting oversight, monthly reports, and tax preparation
- Collaborated with vendors
Night Auditor/Resort Host
Waterline Resort & Marina
02.2018 - 08.2020
- Provided guest services from check in through check out
- Managed reservations for hotel rooms and marina slips
- Prepared and distributed nightly reports
Leasing Agent
Various
07.2012 - 08.2019
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Greeted clients, showed apartments, and prepared leases.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Monitored advertising effectiveness by gathering information about market competition in local area.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Marion, INSkills
- Critical thinking
- Problem solving
- Judgement
- Decision-making
- Organization
- Self motivated
- Leadership
- Management
- Interpersonal skills
- Maintains confidentiality
Certification
- Licensed Florida Community Association Manager - CAM53797
- Certified Manager of Community Associations (CMCA) - 21473
- Association Management Specialist (ASM) - 11352
Timeline
Community Association Manager
AAM, LLC
08.2020 - Current
Office Manager
Skyway Village Estates
08.2019 - 08.2020
Night Auditor/Resort Host
Waterline Resort & Marina
02.2018 - 08.2020
Leasing Agent
Various
07.2012 - 08.2019
Bachelor of Science - Business Administration
Indiana Wesleyan University
- Licensed Florida Community Association Manager - CAM53797
- Certified Manager of Community Associations (CMCA) - 21473
- Association Management Specialist (ASM) - 11352
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