MaryLou Evans
WAYNE
Summary
Dynamic Utility Billing Manager with a proven track record at the Village of Woodville, enhancing billing accuracy through innovative software solutions. Expert in accounts receivable management and customer service, I successfully reduced outstanding debts while fostering positive client relationships. Recognized for attention to detail and reliability in streamlining billing processes. I am very efficient on my own but work well with others that work as hard as I do.
Experienced with managing comprehensive billing operations, ensuring accuracy and timely invoicing. Utilizes problem-solving skills to optimize billing processes and resolve discrepancies swiftly. Knowledge of financial analysis and team leadership.
Overview
33
33
years of professional experience
Work History
Utility Billing Manager
Village of Woodville
Woodville, OH
11.2020 - Current
- Oversaw billing operations, ensuring compliance with municipal regulations and policies.
- Managed customer inquiries related to billing, providing timely resolutions.
- Led initiatives for system upgrades, enhancing overall billing functionality.
- Worked with customers to develop payment plans and bring accounts current.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Spearheaded integration of electronic billing options, meeting client demands for more flexible payment methods and reducing paper waste.
- Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
- Complied with established internal controls and policies.
- Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
- Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
Utility Billing Clerk/Asst. Fiscal Officer
Board of Public Affairs
Bradner, OH
12.2013 - 05.2020
- Processed utility billing inquiries, ensuring timely and accurate customer service responses.
- Analyzed account discrepancies, resolving issues to maintain accurate records.
- Streamlined data entry processes, improving accuracy of billing documentation.
- Monitored compliance with regulatory requirements in utility billing operations.
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Handled account payments and provided information regarding outstanding balances.
- Maintained detailed records of customer payments and billing adjustments.
- Entered and maintained billing information in company internal databases for accessibility.
- Encoded and canceled checks using bank machines.
Office/Purchasing Manager
Jayco Enterprises Inc
Wayne, OH
09.2011 - 12.2013
- Negotiated contracts with suppliers to secure favorable terms and reduce costs.
- Analyzed market trends to forecast purchasing needs and align inventory levels accordingly.
- Managed supplier relationships, fostering partnerships that enhance product quality and service delivery.
- Trained and mentored junior staff on procurement best practices and systems usage.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Coordinated with finance and budgeting departments to align procurement strategies with fiscal objectives.
- Completed monthly profit and loss performance reports.
Customer Service Cashier
Pemberville IGA
Pemberville, OH
09.2008 - 08.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted in training new cashiers on operational procedures and best practices.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
Residential Assistant
Wood Lane Residential Services Inc.
Bowling Green, OH
11.2004 - 04.2009
- Coordinated daily activities and recreational programs to promote engagement.
- Assisted residents with personal care tasks, ensuring dignity and respect.
- Monitored resident progress and reported changes to healthcare professionals.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Contributed to the development of community-wide policies regarding cleanliness, noise levels, and general conduct expectations for residents.
- Promoted positive relations between residents and staff.
Billing Clerk
Buckeye Haulers
Bradner, OH
03.2007 - 03.2008
- Processed billing invoices using accounting software to ensure accuracy and timely payments.
- Maintained detailed records of transactions to support financial audits and reporting requirements.
- Collaborated with departments to resolve billing discrepancies and improve customer satisfaction.
- Implemented streamlined billing procedures, reducing processing time and enhancing efficiency.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
- Utilized various software programs to process customer payments.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
Receptionist/Data Entry Clerk
Mack Industries Inc.
Bowling Green, OH
03.2003 - 10.2004
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and team collaboration.
- Maintained office supplies inventory, optimizing procurement processes and reducing costs.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Quality Assurance Clerk
Cooper-Standard Automotive
Bowling Green, OH
04.1993 - 07.2002
- Conducted quality inspections on incoming materials to ensure compliance with specifications.
- Maintained accurate records of inspection results and non-conformities for auditing purposes.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Developed and updated standard operating procedures for quality assurance processes.
- Supported continuous improvement initiatives by participating in Kaizen events and other problem-solving activities.
- Updated quality control records and reports.
Education
High School Diploma -
Penta County Career Center
Perrysburg, OH05-1989
Skills
- Personnel oversight
- Audit support
- Accounts receivable management
- Collections experience
- Invoice processing
- Payment posting
- Billing review
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Cash handling expertise
Timeline
Utility Billing Manager
Village of Woodville
11.2020 - Current
Utility Billing Clerk/Asst. Fiscal Officer
Board of Public Affairs
12.2013 - 05.2020
Office/Purchasing Manager
Jayco Enterprises Inc
09.2011 - 12.2013
Customer Service Cashier
Pemberville IGA
09.2008 - 08.2011
Billing Clerk
Buckeye Haulers
03.2007 - 03.2008
Residential Assistant
Wood Lane Residential Services Inc.
11.2004 - 04.2009
Receptionist/Data Entry Clerk
Mack Industries Inc.
03.2003 - 10.2004
Quality Assurance Clerk
Cooper-Standard Automotive
04.1993 - 07.2002
High School Diploma -
Penta County Career Center