Marylou Johnson

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.

Receptionist for nursing and rehab facility answering calls checking in visitors

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Kept accurate log of requests for medical information and records.
• Maintained accuracy, completeness, and security for medical records and health information.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.