MARYLOU MEZA
Brooklyn,US
Summary
Demonstrated ability to enhance customer satisfaction and streamline operations through effective resource management. Developed and executed targeted business plans that resulted in measurable performance improvements while leading diverse teams to achieve quality goals in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
CubeSmart
Long Island City, New York
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated appointment systems to maximize staff availability and streamline project timelines.
- Monitored inventory levels and managed supplies to prevent shortages and delays.
General Manager
Chipotle
Brooklyn, US
10.2018 - 09.2025
- Devised and implemented effective marketing strategies that increased the store's ranking by two positions.
- Increased revenue by managing costs, schedules, and conducting variance and risk analysis to identify and resolve issues.
- Maintained high customer satisfaction throughout all phases of service delivery.
- Reviewed financial transactions and tracked budget to ensure timely and efficient operations.
- Encouraged team members to work together to achieve profit and performance objectives.
Service Manager
Jack in the box
Garden City, US
06.2016 - 08.2017
- Managed and trained staff to enhance food handling skills and knowledge in a fast-paced environment.
- Met with customers to discuss their service needs and present options.
- Managed supply purchases and tracked equipment and food inventory valued at $15,000.
- Instructed technicians on auto repair, tool use, and equipment operation.
- Examined departmental documents to determine how they should be distributed and filed.
- Revamped maternity leave program by introducing flexible working hours.
Education
High School -
Cesar E. Chavez High School
Associate of Arts -
Nassau Community College
Skills
- Business development
- Product development
- Cost management
- Data-driven decision making
- Performance evaluation
- Deadline management
- Efficient multi-tasker
- Organized
- Effective leader
- Coaching skills
- Communication skills
- Safety protocols
- Incident reporting
- Safety regulations
- Safety training
Languages
English
Full Professional
Spanish
Professional
Certification
30 Hour Construction Industry Outreach OSHA
Timeline
General Manager
CubeSmart
10.2023 - Current
General Manager
Chipotle
10.2018 - 09.2025
Service Manager
Jack in the box
06.2016 - 08.2017
High School -
Cesar E. Chavez High School
Associate of Arts -
Nassau Community College