Golf
Tennis
Swimming
Beach Walking
Theater and Arts Performances Attendance
Mary Lourdes Burgess
Vero Beach,FL
Summary
Dynamic professional with a proven track record at IBM Global Systems, excelling in client management and revenue generation. Skilled in negotiation and customer service, I consistently foster strong relationships and achieve targets. Recognized for enhancing operational efficiency and delivering exceptional support, I bring dependability and marketing expertise to every challenge.
Overview
29
29
years of professional experience
Work History
Customer Service and Sales
Alimentari Gormet
10.2022 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers. Wine Tasting Events
- Supported marketing efforts by distributing promotional materials and informing customers of upcoming events.
- Collaborated with team members to create memorable experiences for clients and guests.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Marketing and Customer Services
The Hearth Senior Living Communities
10.2018 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Senior Analyst Business Systerms
National Grid USA
01.2008 - 09.2018
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Senior Client Manager Fortune 500
Ibm Global Systems
02.1997 - 12.2007
- Consistently met or exceeded annual targets for revenue generation, profitability, and client retention rates within assigned territory.
- Provided exceptional support during times of crisis or unexpected challenges faced by clients, reinforcing trust in our partnership.
- Software Platform for Fortune 100 Client Service Delivery
- Achieved Premier Account Management Annual Gold Star
- Team award recipient from Global Services Exec. 2006
- IBM / AT&T Network options for stock as reward.
- Recruited by external client VP.
Education
Bachelor of Science - Sociology
SUNY, Geneseo
Geneseo, NY05-1990
Skills
- Marketing
- Box office software
- Dependability
- Customer service
- Guest relations
- Refunds and exchanges
- Negotiation
Interests
Timeline
Customer Service and Sales
Alimentari Gormet
10.2022 - Current
Marketing and Customer Services
The Hearth Senior Living Communities
10.2018 - 08.2020
Senior Analyst Business Systerms
National Grid USA
01.2008 - 09.2018
Senior Client Manager Fortune 500
Ibm Global Systems
02.1997 - 12.2007
Bachelor of Science - Sociology
SUNY, Geneseo