Marylu Griffin
Merced,CA
Summary
Business Professional experienced working in fast-paced environments, with an emphasis on superior client service, efficient internal procedures, and accurate reporting.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Personal Loan Specialist
One Main Financial
02.2023 - 11.2023
- Negotiated favorable loan terms for clients by leveraging knowledge of competitive landscape and advocating on their behalf.
- Established a reputation as a trusted advisor among both clients and colleagues, resulting in increased business opportunities and professional growth.
- Collaborated with team members to achieve department goals for loan volume and customer satisfaction ratings.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Assessed loan portfolios for compliance with underwriting policies..
Bilingual Collections Specialist
ProCollect, Inc.
11.2021 - 11.2022
- Perform collections with a specific portfolio of delinquent late stage accounts
- Receive incoming calls and make outbound collection calls to encourage payments and cure outstanding past-due account balances to avoid further delinquency
- Utilize all available methods, including online systems and other resources, to perform skip trace work to establish contact with account holders
- Accurately document all account activities and pertinent information to include, but not limited to, verifications and demographic changes
Auto Sales Consultant
Hiz and Herz Auto Sales
10.2017 - 12.2019
- Presented vehicle features, model options, and pricing information to assist customer decision-making
- Promoted manufacturer and dealer incentives to drive revenue
- Explained warranties, model upgrades, and dealer services to create upsell opportunities
- Demonstrated car features and benefits and facilitated test drives to enhance MG customer experience
- Liaised between customers and finance department to facilitate price negotiation and financing options
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers
Document Support Specialist III
Citi Group
10.2003 - 07.2012
- Reviewed accounts to prioritize collection efforts based on dates and balance amounts
- Prepared and mailed letters to collect on outstanding customer balances
- Worked with outside collection agencies to resolve long-term non-payment issues
- Liaised between conservation professional associations and consulting conservators to expand the network
- Led enhanced training sessions for new and experienced consultants to maintain knowledge of industry techniques and product lines
- Developed procedures and documentation to regulate extraction and safe storage of collections in event of a destructive emergency
- Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes
Assistant Manager
Mike's Family Pets
05.1997 - 08.2004
- Assisted General Manager in coaching and managing store associates with all aspects of sales, customer feedback, and associate performance
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Supervised hourly and temporary personnel, providing work direction, reviewing work processes
- Analyzed productivity reports to manage overall performance
- Coordinated work handoffs and schedules with other Shift Managers
Education
High School Diploma -
Universidad Autónoma del Estado de México UAEM
Ecatepec, Estado De México, MÉXICO 07.1977
Skills
- Customer Service
- Account Management
- Collections
- Sales
- Records Organization & Management
Certification
- Loan Officer Certificate
- Health and Life Insurance License - Oklahoma
- Property and Casualty License Insurance - Texas, In Progress
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Personal Loan Specialist
One Main Financial
02.2023 - 11.2023
Bilingual Collections Specialist
ProCollect, Inc.
11.2021 - 11.2022
Auto Sales Consultant
Hiz and Herz Auto Sales
10.2017 - 12.2019
Document Support Specialist III
Citi Group
10.2003 - 07.2012
Assistant Manager
Mike's Family Pets
05.1997 - 08.2004
High School Diploma -
Universidad Autónoma del Estado de México UAEM