Mary Lynn Goembel
Bonita Springs,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building and maintaining relationships.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Cefco
Gulf Shores, AL
07.2023 - 05.2025
Customer Service Clerk/Cashier
McDonald Oil Company/SUMMIT SHELL
Orange Beach, AL
08.2019 - 09.2021
Server
Shipp's Harbour Grill
Orange Beach, AL
08.2014 - 03.2017
Registered Medical Assistant (RMA)
Houston Travel Medical Clinic /Dr. Bonnie Word, MD Infect. Dis.
Houston, TX
03.2011 - 12.2012
Administrative Assistant
Glauser Properties
Houston, TX
12.1999 - 10.2001
- Developed and maintained filing systems, improving document retrieval speed and accuracy for team members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Compiled data from various sources into organized reports for review by management
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Certification in Registered Medical Assistant -
Texas School of Business-Southwest/ Kaplan University
Houston, TX 02.2010 - 11.2010
4 years of a private Liberal Arts College - Business Management
Schreiner University (College)
Kerrville, TX 09.1989 - 11.1993
Skills
- High-energy attitude
- Conflict resolution
- Attention to detail
- Adaptability under stress
- Effective communication
- Cash handling
- Customer relations
- Calendaring
- Retail sales customer service
- Refund management
- Medical terminology
- Call triaging
- Reading comprehension
- Verbal and written communication
- Conflict mediation
- In-store support
- Paperwork processing
- Professional telephone demeanor
- Staff training
- Customer satisfaction measurement
- Filing
- Information security
- Registered Medical Assistant skills
Awards
- Honors Graduate, 11/10
- Student Ambassador, 2010, STUDENT AMBASSADOR POSITION IS A TRUSTED PEER TO BE THE LIAISON BETWEEN ALL FACULTY & ALL STUDENTS.
- Perfect Attendance, 2010
- President's List -or- Dean's List, 2010
Assessments
- Retail customer service, Proficient, 06/20
- Cognitive ability, Highly Proficient, 05/20
- Office manager, Highly Proficient, 05/20
- Customer service, Highly Proficient, 05/20
- Verbal communication, Highly Proficient, 05/20
- Customer focus & orientation, Proficient, 08/21
- Medical terminology, Highly Proficient, 07/21
- Food service: Customer situations, Highly Proficient, 09/20
- Customer service fit, Proficient, 05/20
Timeline
Customer Service Representative
Cefco
07.2023 - 05.2025
Customer Service Clerk/Cashier
McDonald Oil Company/SUMMIT SHELL
08.2019 - 09.2021
Server
Shipp's Harbour Grill
08.2014 - 03.2017
Registered Medical Assistant (RMA)
Houston Travel Medical Clinic /Dr. Bonnie Word, MD Infect. Dis.
03.2011 - 12.2012
Certification in Registered Medical Assistant -
Texas School of Business-Southwest/ Kaplan University
02.2010 - 11.2010
Administrative Assistant
Glauser Properties
12.1999 - 10.2001
4 years of a private Liberal Arts College - Business Management
Schreiner University (College)
09.1989 - 11.1993