Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mary "Maggie" Spengler

Mabank

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Five Guys
Mesquite
12.2021 - Current
  • Scheduled staff shifts, considering peak times and individual availability.
  • Upheld company standards and compliance requirements for operations.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.

Fresh Food Coordinator

Loves Travel Stop
Hutchins
05.2018 - 11.2021
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Ensured proper storage of food items according to established guidelines.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Ordered necessary supplies from vendors based on current stock levels.

Office Manager

Balch Springs Thrift Store
Balch Springs
03.2016 - 05.2018
  • Provided administrative support to management team including preparing reports and presentations.
  • Managed office inventory and placed new supply orders.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Managed office budget to handle inventory, postage and vendor services.
  • Supervised staff members, organized schedules and delegated tasks.

Education

Some College (No Degree) - Psychology

V.T.I Academy
Irving, TX

GED -

John Marshall
San Antonio, TX

Skills

  • Inventory management
  • Regulatory compliance
  • Customer service
  • Task delegation
  • Employee training
  • Quality control
  • Conflict resolution
  • Team building
  • Performance monitoring
  • Record keeping
  • Emergency response
  • Shift leadership
  • Operations management
  • Verbal and written communication
  • Issue resolution
  • POS system operation
  • Problem-solving
  • Safety processes and procedures

Certification

  • Food Handlers Certificate; expires 10/28/2027

References

References available upon request.

Timeline

Shift Leader

Five Guys
12.2021 - Current

Fresh Food Coordinator

Loves Travel Stop
05.2018 - 11.2021

Office Manager

Balch Springs Thrift Store
03.2016 - 05.2018

Some College (No Degree) - Psychology

V.T.I Academy

GED -

John Marshall

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Mary "Maggie" Spengler