Mary O'Brien
Milwaukee,WI
Summary
I provide strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I'm eager to contribute to team success and further develop my professional skills. I bring a positive attitude and commitment to continuous learning and growth in my work.
Overview
10
10
years of professional experience
Work History
Administrative Assistant II
Marquette University
04.2025 - Current
- Manage the processing cycle for private scholarships, including posting awards, reconciling general ledger accounts, and preparing cash receipt vouchers. Maintain proper documentation following FERPA guidelines and university compliance procedures. Also manage the university website for private scholarship opportunities.
Server
Texas Roadhouse
08.2023 - 08.2025
- Provided friendly and efficient service and made guests feel welcomed dining with us. Scored 100% on two separate occasions with secret shoppers, knowledgeable of the menu and marketing to upsell food/beverage items. Maintained my reliable and organized personality in a fast paced environment.
Customer Service Representative
Nvent ECM
04.2024 - 11.2024
- Knowledgeable with the company’s software (Oracle) as well as providing quick and reliable information and recommendations for customers. Respond to telephone and email inquiries about availability of products, status on orders, and general information in a timely manner. Talented in communicating effectively with customers from diverse backgrounds.
Customer Service Administrator Intern
Boelter
05.2022 - 02.2023
- Applying classroom skills to the real professional world by learning about the company’s software (SAP) to retrieve freight tracking information and edit customer’s profiles. Assisted with projects that aligned with my communications major while in school.
Server
Cheesecake Factory
06.2019 - 04.2022
- Provided friendly and efficient service and made guests feel welcomed dining with us. Knowledgeable of the menu and marketing to upsell food/beverage items. Maintained my reliable and organized personality in a fast paced environment.
Server
Paisano’s Family Restaurant
04.2016 - 05.2019
- Provided friendly and efficient service and made guests feel welcomed dining with us. Knowledgeable of the menu and marketing to upsell food/beverage items. Maintained my reliable and organized personality in a fast paced environment.
Education
Bachelor of Arts - Communications
UW-Milwaukee
Milwaukee08.2023
High School Diploma -
Cudahy High School
Cudahy06.2018
Skills
- Microsoft Office, SAP, and Oracle (PeopleSoft) systems professional
- Excellent organizational and multitasking abilities
- Strong communication and interpersonal skills
- Attention to detail
- Accuracy in data management
- Motivated and eager personality
- Customer service
- Office administration
Timeline
Administrative Assistant II
Marquette University
04.2025 - Current
Customer Service Representative
Nvent ECM
04.2024 - 11.2024
Server
Texas Roadhouse
08.2023 - 08.2025
Customer Service Administrator Intern
Boelter
05.2022 - 02.2023
Server
Cheesecake Factory
06.2019 - 04.2022
Server
Paisano’s Family Restaurant
04.2016 - 05.2019
Bachelor of Arts - Communications
UW-Milwaukee
High School Diploma -
Cudahy High School