Mary Rita Austin
Navasota ISD
Navasota,TX
1
Language
1
Certification
32
years of professional experience
Work History
Retired
1 Year- Demonstrated respect and friendliness while assisting team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adapted to varied schedules by working nights, weekends, and holidays. across night, weekend, and holiday shifts.
Paraprofessional
14 Years- Assisted teachers in implementing individualized education plans for diverse student needs.
- Collaborated with special education staff to assess student progress and adapt learning strategies.
- Supported students with academic tasks, enhancing comprehension and retention of material.
- Facilitated classroom activities, promoting engagement and participation among students.
- Maintained classroom organization and order, creating a conducive learning environment.
- Implemented behavioral management techniques to foster positive student interactions and reduce disruptions.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Supported teachers in grading assignments, ensuring timely feedback for students.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Collaborated with school librarian to organize literacy events, encouraging love of reading.
- Utilized technology in classroom to enhance learning experiences.
- Supported bilingual students by providing language assistance, promoting language proficiency.
- Fostered positive learning environment, managing classroom behavior effectively.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Collaborated with teachers and specialists to assess student progress.
- Observed students' performance and recorded relevant data to assess progress.
- Worked with students to promote learning and pro-social development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Medical Receptionist
2 Years- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Coordinated insurance verifications, ensuring accuracy and timely processing of claims.
- Maintained organized patient records using electronic health record (EHR) systems for streamlined access.
- Assisted in training new reception staff, fostering a collaborative and knowledgeable team environment.
- Implemented office procedures that improved patient flow and reduced wait times significantly.
- Resolved patient inquiries and concerns effectively, enhancing overall patient satisfaction rates.
- Collaborated with medical staff to optimize communication channels, improving interdisciplinary workflows.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
9-1-1 Operator
2 Years- Coordinated responses with law enforcement, fire departments, and medical services for effective incident resolution.
- Managed emergency calls, ensuring accurate information gathering for dispatching resources.
- Operated computer-aided dispatch systems to log incidents and track response units in real-time.
- Provided crisis intervention support through effective communication and active listening techniques.
- Developed standard operating procedures to improve call handling efficiency and response times.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Collaborated with law enforcement agencies for coordinated response efforts during criminal incidents or investigations.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
- Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Police Officer
2 Years- Responded to emergencies, providing first aid and coordinating with local emergency services as needed.
- Conducted routine patrols, identifying potential security risks and addressing concerns promptly.
- Enforced campus safety protocols, ensuring compliance with university regulations and local laws.
- Responded to emergencies, provided first aid, and coordinated with local emergency services.
- Analyzed crime trends on campus, implementing targeted strategies to reduce incidents and improve safety measures.
- Developed training programs for new officers, enhancing team readiness and operational efficiency.
- Led outreach efforts to educate students on personal safety practices and campus resources available to them.
- Mentored junior officers, guiding professional development and promoting best practices in law enforcement procedures.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Provided testimony in court proceedings.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored traffic violations, issuing citations as necessary.
- Monitored criminal activity in community to identify suspicious activity.
- Assisted in special investigations and crime prevention programs.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
- Thoroughly analyzed criminal information and processed crime scenes.
- Trained other officers in firearms and self-defense tactics.
- Reduced process inaccuracies while investigating [Type] and [Type] crimes and assisting district attorney prosecution cases.
Telecommunications Operator
3 Years 5 Months- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Efficiently managed resources, utilizing appropriate staffing levels based on anticipated call volumes and demands.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Performed quality assurance on systems to confirm optimal performance.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Gathered customer information and promptly input data into computer system.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Performed data entry operations to update database with customer responses.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
- Provided real-time support during high-pressure situations, ensuring clear communication flow.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Operated multi-line telephone systems to manage incoming calls efficiently.
- Assisted in training new operators on protocols and communication tools.
- Updated and maintained databases related to incidents and officer availability.
- Collaborated with law enforcement personnel to facilitate effective information exchange.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Maintained up-to-date knowledge of emergency call procedures.
- Coordinated emergency response communications between dispatch and field officers.
- Maintained accurate logs of all communications for record-keeping purposes.
- Analyzed call patterns to improve response times and resource allocation.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Operated digital paging system to notify recipients of incoming calls.
- Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
Telecommunications Operator
2 Years 1 Month- Analyzed call patterns to improve response times and resource allocation.
- Provided real-time support during high-pressure situations, ensuring clear communication flow.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Coordinated emergency response communications between dispatch and field officers.
- Maintained accurate logs of all communications for record-keeping purposes.
- Assisted in training new operators on protocols and communication tools.
- Maintained up-to-date knowledge of emergency call procedures.
- Connected callers with appropriate professional, department, or business.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Operated multi-line telephone systems to manage incoming calls efficiently.
- Updated and maintained databases related to incidents and officer availability.
- Collaborated with law enforcement personnel to facilitate effective information exchange.
Telecommunications Operator
1 Year 1 Month- Coordinated emergency response communications between dispatch and field officers.
- Operated multi-line telephone systems to manage incoming calls efficiently.
- Maintained accurate logs of all communications for record-keeping purposes.
- Assisted in training new operators on protocols and communication tools.
- Updated and maintained databases related to incidents and officer availability.
- Collaborated with law enforcement personnel to facilitate effective information exchange.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Maintained up-to-date knowledge of emergency call procedures.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Calm under pressure
Decision-making
Problem resolution
Certification
- HCSO ACADEMY Training - 1982
Officer Of The Month
During my career as a telecommunications operator and police officer, I've had to make split emergency decisions effecting both private and public community!
Languages
English
Full Professional
Timeline
Retired
Navasota ISD
08.2006 - 08.2007Read More
Paraprofessional
Navasota ISD
01.1993 - 01.2007Read More
Medical Receptionist
Navasota Medical Center
01.1992 - 01.1994Read More
9-1-1 Operator
City Of Houston 9-1-1
01.1985 - 01.1987Read More
Police Officer
University of Houston Police
01.1982 - 01.1984Read More
Telecommunications Operator
University of Houston Police
01.1979 - 06.1982Read More
Telecommunications Operator
Harris County Sheriff Office
02.1977 - 03.1979Read More
Telecommunications Operator
Houston Police Dept
01.1976 - 02.1977Read More
Charles H. Milby
High School Diploma
Read More