Marys Palacios
Brunina's Pizza and Pasta
NAPLES,FL
2
Languages
5
years of professional experience
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in staff training and customer service. Known for reliability, problem-solving abilities, and maintaining high standards.
Work History
Restaurant Manager
1 Year 2 Months- Managed daily operations and upheld high service and food quality standards.
- Developed staff training programs, enhancing team performance and customer satisfaction.
- Conducted regular performance evaluations, fostering a culture of continuous improvement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Server
5 Years 4 Months- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Accurately processed orders using point-of-sale systems, ensuring efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and order delivery.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Assisted in training new servers on menu offerings and restaurant procedures, fostering team cohesion.
- Implemented feedback mechanisms to gather customer insights, improving service quality over time.
- Developed strong rapport with regular customers, contributing to increased return visits and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma
Skills
Customer service
Team management
Team leadership
Performance improvement
Customer engagement
Organizational skills
Problem-solving
Reliable and responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Brunina's Pizza and Pasta
11.2022 - 01.2024Read More
Server
Brunina's Pizza and Pasta
09.2018 - 01.2024Read More
Instituto Diocesano Barquisimeto
High School Diploma
Read More