Maryssa Johnson
Laughlin,Nevada
Summary
Driven and dedicated professional with a proven track record in customer relations and POS system operation, honed across roles at Laughlin River Lodge and other esteemed establishments. Excelled in enhancing customer engagement and safety, achieving significant improvements in guest satisfaction. Skilled in teamwork and collaboration, consistently contributing to a positive and productive work environment.
Overview
9
9
years of professional experience
Work History
Bowling Center Customer Service Representative
Laughlin River Lodge
02.2023 - Current
- Responded to guest inquiries and service issues.
- Greeted guests and attended to related needs.
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Busser
Bubba Gump Shrimp
11.2018 - 02.2023
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Housekeeper
Harrah's Casino
05.2018 - 07.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
Housekeeper
Riverside Casino
06.2015 - 08.2016
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Laughlin High School
Laughlin05.2018
Skills
- Upselling strategies
- Customer Relations
- POS System Operation
- Proactive mindset
- Safety awareness
- Food handling
- Customer Engagement
- Teamwork and Collaboration
Timeline
Bowling Center Customer Service Representative
Laughlin River Lodge
02.2023 - Current
Busser
Bubba Gump Shrimp
11.2018 - 02.2023
Housekeeper
Harrah's Casino
05.2018 - 07.2018
Housekeeper
Riverside Casino
06.2015 - 08.2016
High School Diploma -
Laughlin High School
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