Mary Sue Dyer
Lexington,
Summary
Detail-oriented dispatcher with a proven track record in customer service and effective communication. Skilled in problem-solving and data entry, ensuring timely service delivery and enhanced operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant, Business Manager
University of Kentucky
Lexington, Ky
- Coordinated scheduling for faculty meetings and departmental events, ensuring optimal use of resources.
- Managed communications between students, faculty, and administration to facilitate information flow.
- Maintained organized filing systems, enhancing document retrieval efficiency and accuracy.
- Assisted in preparing reports and presentations, contributing to departmental projects and initiatives.
- Developed training materials for new staff, improving onboarding process effectiveness.
- Streamlined office procedures by implementing digital tools for task management and communication.
- Supported budget tracking by maintaining accurate records of departmental expenditures and reimbursements.
- Facilitated student orientation sessions, providing essential information on university resources and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Dispatcher & Bus Driver
FCPS Transportation
780 Milespoint Way, Lexington, Ky
12.2005 - Current
- Coordinated daily transportation schedules to optimize efficiency and minimize delays.
- Monitored vehicle locations using GPS tracking systems to ensure timely service delivery.
- Communicated effectively with drivers to relay important information and resolve issues promptly.
- Analyzed route patterns and adjusted schedules based on traffic conditions and service demands.
- Trained new dispatchers on operational procedures and system functionalities for seamless integration.
- Developed standard operating procedures to enhance workflow efficiency and consistency across dispatch operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
High School Diploma -
Lafayette Hight School
Lexington, KySkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Critical thinking
- Strong problem solver
- Excel spreadsheets
- Mail handling
Timeline
Dispatcher & Bus Driver
FCPS Transportation
12.2005 - Current
Administrative Assistant, Business Manager
University of Kentucky
High School Diploma -
Lafayette Hight School