Offering solid foundation in customer service, remote technology and telecommunications. Brings proactive approach to learning and applying new knowledge in dynamic work environment. Ready to use and develop leadership and customer service skills.
Overview
7
7
years of professional experience
Work History
Customer Service
Chas Roberts Air Conditioning and Plumbing
Phoenix, Arizona
04.2021 - 01.2022
Remote
Managed inbound/outbound phone calls
Managed appointments
Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Customer Service Representative
Unitedhealth Group: (OptumRX/ BriovaRx)
Phoenix, Arizona
10.2018 - 03.2020
Remote
Managed 100+ inbound calls a day
Handled mail order for medications
Handled medical benefits inquiries
Cross-functioned with pharmacist and other departments
Cashier
Nordstrom Rack
Peoria, Arizona
11.2017 - 01.2018
Processed customer transactions
Restocked items
Fulfilled customers returns in store and online
Assisted customers with fitting room inquiries
Organized and maintained a clean environment for shoppers.
Cashier
Nordstrom Rack
Burbank, California
03.2017 - 06.2017
Processed customer transactions
Restocked items
Fulfilled customers returns in store and online
Organized and maintained a clean environment for shoppers.
Cashier
Kmart
North Hollywood, CA
06.2015 - 01.2017
Processed customer transactions
Restocked items
Processed layaway transactions
Assisted clients in selecting and purchasing jewelry.