Marzanna Rollins
Woodland Hills,CA
Work Preference
Summary
Offering solid foundation in customer service, remote technology and telecommunications. Brings proactive approach to learning and applying new knowledge in dynamic work environment. Ready to use and develop leadership and customer service skills.
Overview
7
7
years of professional experience
Work History
Customer Service
Chas Roberts Air Conditioning and Plumbing
04.2021 - 01.2022
- Remote
- Managed inbound/outbound phone calls
- Managed appointments
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Customer Service Representative
Unitedhealth Group: (OptumRX/ BriovaRx)
10.2018 - 03.2020
- Remote
- Managed 100+ inbound calls a day
- Handled mail order for medications
- Handled medical benefits inquiries
- Cross-functioned with pharmacist and other departments
Cashier
Nordstrom Rack
11.2017 - 01.2018
- Processed customer transactions
- Restocked items
- Fulfilled customers returns in store and online
- Assisted customers with fitting room inquiries
- Organized and maintained a clean environment for shoppers.
Cashier
Nordstrom Rack
03.2017 - 06.2017
- Processed customer transactions
- Restocked items
- Fulfilled customers returns in store and online
- Organized and maintained a clean environment for shoppers.
Cashier
Kmart
06.2015 - 01.2017
- Processed customer transactions
- Restocked items
- Processed layaway transactions
- Assisted clients in selecting and purchasing jewelry.
Education
Child Development
Pierce College
Woodland Hills, CA09.2012
High School Diploma -
East Valley High School
North Hollywood, California06.2012
Skills
- Remote
- Call Center
- Microsoft office
- Slack
- Remote support tools
- Virtual Phone/ Systems
- Data Entry and Accuracy
LANGUAGES
English
Timeline
Customer Service
Chas Roberts Air Conditioning and Plumbing
04.2021 - 01.2022
Customer Service Representative
Unitedhealth Group: (OptumRX/ BriovaRx)
10.2018 - 03.2020
Cashier
Nordstrom Rack
11.2017 - 01.2018
Cashier
Nordstrom Rack
03.2017 - 06.2017
Cashier
Kmart
06.2015 - 01.2017
Child Development
Pierce College
High School Diploma -
East Valley High School