MARZYA ABDUL HABIBI
Novant Health Presbyterian Medical Center
HUNTERSVILLE,UNITED STATES
4
Languages
11
years of professional experience
Healthcare and customer service professional with experience spanning hospital services, call center operations, and patient-facing roles. Experienced in creating positive first impressions, building trust, and providing personalized support in both healthcare and high-volume service environments. Brings a unique perspective from working directly with patients, families, and customers, with a genuine commitment to making every interaction welcoming, respectful, and valued.
Work History
Guest Service Representative
1 Year 6 Months- Serve as the first point of contact for patients, families, and visitors, creating a welcoming, supportive, and professional first impression.
- Greet and assist patients and families with empathy, compassion, and professionalism throughout their hospital experience.
- Maintain a safe, welcoming, patient-centered environment while addressing concerns and providing prompt service recovery.
- Provide knowledgeable guidance regarding hospital services, departments, and facility resources.
- Escort patients, families, and visitors throughout the hospital, ensuring a safe and positive experience.
- Advocate for patients and families by addressing their needs and serving as a trusted liaison between guests and the hospital.
Customer Service Representative
3 Years 5 Months- Established and reviewed customer accounts, managed financial updates, enhanced client satisfaction
- Handled inbound and outbound service calls, resolving issues efficiently and improving call resolution
- Utilizes strong communication skills to address customer inquiries, ensuring a high level of service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identifies customer needs and provides tailored solutions, contributing to increased customer retention
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated expertise in financial transactions and service call handling
- Fostered positive client relationships through effective communication
- Collaborated with team members to resolve complex account issues and improve overall customer satisfaction
Certified Nursing Assistant
5 Years 8 Months- Collaborated extensively with nurses, doctors and other healthcare professionals to ensure patient health & safety
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Performed various administrative functions including front patient representative (front desk) greeting visitors, data entry, payments, processing insurance , and answering out/inbound calls.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
NURSING ASSISTANT
GENERAL EDUCATION
Skills
Patient & Guest Relations
Patient Advocacy
Customer Service
Compassionate Communication
Active Listening
Conflict Resolution & Service Recovery
Team Collaboration
Adaptability & Flexibility
Time Management
Computer Proficiency
Attention to Detail
Professionalism & Confidentiality
Accomplishments
- Consistently ranked among the Top 5 of 50 Customer Service Advisors, frequently achieving #1 or #2 in performance.
- Earned 100% customer satisfaction on a customer survey and consistently exceeded the organization’s average satisfaction score.
- Received monthly performance recognition and performance-based salary increases for outstanding results.
- Received Perfect Attendance Awards for reliability and consistent commitment.
- Frequently recognized by management for professionalism, warm patient interactions, and exceptional service.
Languages
Dari
Native or Bilingual
Farsi
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working
Timeline
Guest Service Representative
Novant Health Presbyterian Medical Center
03.2025 - CurrentRead More
Customer Service Representative
Concentrix/Onstar
08.2021 - 01.2025Read More
Certified Nursing Assistant
General Healthcare
12.2015 - 08.2021Read More
Central Piedmont Community College
GENERAL EDUCATION
Read More
Mitchell Community College
NURSING ASSISTANT
Read More