Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Valerie Brandes

Rose Hill

Summary

Self-motivated professional with extensive experience in guest services and hospitality. Proven skills in customer relations, recordkeeping, and problem-solving, ensuring high levels of guest satisfaction. Successfully enhanced guest experiences through effective communication and conflict resolution, while maintaining cleanliness and organization in front desk operations. Newly certified Phlebotomist with hands-on experience in venipuncture and patient care, dedicated to providing compassionate service and reducing patient anxiety. Detail-oriented with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Rock River Rapids(DRC)
Derby
05.2025 - Current
  • Greeted guests at Derby Recreation Center entrance and managed check-in/check-out processes.
  • Provided information on center activities and services to enhance guest experience.
  • Maintained cleanliness in reception areas, ensuring a welcoming environment.
  • Addressed inquiries and resolved complaints promptly to promote guest satisfaction.
  • Collaborated with team for event setup and coordination to ensure smooth operations.
  • Guided new team members on task execution for improved efficiency.
  • Contributed innovative ideas to enhance team performance and service outcomes.
  • Worked effectively with diverse coworkers to achieve goals and address service issues.

Title 1 Mixed Abilities Paraprofessional

Wichita Public Schools USD 259
Wichita
08.2024 - 05.2025
  • Assisted teachers in developing lesson plans and instructional materials.
  • Supported students with special needs during classroom activities and transitions.
  • Monitored student behavior to foster a positive learning environment.
  • Collaborated with educational staff to implement Individualized Education Plans.
  • Organized classroom resources, ensuring a clean and safe learning space.
  • Provided one-on-one tutoring for students requiring additional academic support.
  • Participated in training sessions to enhance educational skills and knowledge.
  • Established positive relationships with students, parents, and colleagues.

Guest Services Coordinator

Wheat state retreat center
Augusta
05.2022 - 08.2024
  • Managed guest inquiries and provided timely assistance to enhance satisfaction.
  • Fostered positive relationships with guests and staff to promote a welcoming environment.
  • Organized recreational activities to boost guest engagement and enjoyment.
  • Monitored facility cleanliness and addressed maintenance issues promptly.
  • Collaborated with team members to ensure seamless daily operations.
  • Supplied guests with detailed information on local attractions and directions.
  • Delivered turn-down service and restocked toiletries, ensuring client comfort.
  • Observed lobby activity to enforce compliance with established protocols.

Education

Phlebotomy Certification - Phlebotomy

Phlebotomy USA
Wichita, KS
07-2025

High School Diploma -

Rose Hill High School
Rose Hill, KS
05-2025

Skills

  • Phlebotomy techniques
  • Patient care
  • Customer service
  • Time management
  • Problem solving
  • Attention to detail
  • Guest relations
  • Verbal and written communication
  • Guest accommodations
  • Documentation and reporting
  • Computer skills
  • Data entry proficiency
  • First aid training
  • Flexible schedule
  • Complaint handling
  • Emergency response
  • CPR/First aid certification
  • Venipuncture techniques
  • Blood component separation
  • Multi-sample collection
  • Specimen handling
  • Specimen collection and storage

Affiliations

  • Children's church leader
  • Camp Counselor
  • Paddle boarding

Accomplishments

  • Silver key from scholastics art fair
  • Gold award in Kay club
  • Wrestling Letter
  • Guest service

Certification

  • Phlebotomy Ceritifaction
  • NHCO exam

References

References available upon request.

Timeline

Guest Service Representative

Rock River Rapids(DRC)
05.2025 - Current

Title 1 Mixed Abilities Paraprofessional

Wichita Public Schools USD 259
08.2024 - 05.2025

Guest Services Coordinator

Wheat state retreat center
05.2022 - 08.2024

Phlebotomy Certification - Phlebotomy

Phlebotomy USA

High School Diploma -

Rose Hill High School

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