Summary
Overview
Work History
Education
Skills
Timeline
Generic

De' Shira Phillips

Houston,TX

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Hilton Americas-Houston
05.2023 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Receptionist

Courtyard By Marriott
01.2022 - 02.2023
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors.
  • Completed all tasks in compliance with company policies and procedures

Education

Certification - Medical Assisting

The College of Health Care Professions
Houston, TX
11.2023

Skills

  • Customer Service
  • Critical Thinking
  • Office Etiquette
  • Appointment Scheduling
  • Phlebotomy
  • Microsoft Excel/Word

Timeline

Guest Service Representative

Hilton Americas-Houston
05.2023 - Current

Front Desk Receptionist

Courtyard By Marriott
01.2022 - 02.2023

Certification - Medical Assisting

The College of Health Care Professions

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De' Shira Phillips