Masani Anetipa
Bothell,WA
Summary
Dynamic Medical Assistant with extensive experience at Kaiser Permanente, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective scheduling and empathetic communication. Skilled in EMR systems and maintaining HIPAA compliance, while fostering a collaborative environment to support healthcare teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
06.2015 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved clinical workflow with introduction of electronic health records system.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Supervisor
Walmart
05.2012 - 06.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Education
Medical Assistant - Medical Assistant
Pima Medical Institute
Seattle, WA10-2013
Certified Medical Administrative Assistant - Medical Administrative Assistant
Everest College
Everett, WA11-2003
Business Administration
Fagaitua High School
Pago Pago, American Samoa06-1997
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Appointment setting
- Patient flow management
- First aid
- Medical supply inventory
- Equipment sterilization
- Fluent in Samoan
- Adaptable
- Professional bedside manner
- Professionalism and ethics
- Medical procedures
- Vital signs monitoring
- Maintaining confidentiality
Certification
- CMA - Certified Medical Assistant
- CMAA - Certified Medical Administrative Assistant
- First Aid/CPR Certified
Timeline
Medical Assistant
Kaiser Permanente
06.2015 - Current
Supervisor
Walmart
05.2012 - 06.2015
Medical Assistant - Medical Assistant
Pima Medical Institute
Certified Medical Administrative Assistant - Medical Administrative Assistant
Everest College
Business Administration
Fagaitua High School
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