Masarath Jahan
Hicksville,NY
Summary
Results-driven management professional with 6+ years of experience in business administration, operations management, and organizational leadership. Proven ability to lead teams, manage budgets, streamline processes, and drive operational efficiency. Currently pursuing a Master’s in Management with a focus on Business Analytics, combining data-driven insights with strategic decision-making.
Overview
6
6
years of professional experience
Work History
Director & Operations Manager
Zills – The Peak of Excellence
India
06.2024 - 11.2024
- Developed and implemented strategic initiatives to enhance organizational effectiveness and operational efficiency.
- Directed budgeting, expense tracking, and resource allocation
- Developed and implemented operational policies to improve efficiency and service delivery
- Led cross-functional teams to drive project success and foster collaboration across departments.
- Mentored junior managers, enhancing leadership skills and promoting a culture of continuous improvement.
- Built and maintained relationships with partners, clients, and stakeholders
- Spearheaded training programs to elevate team capabilities and align skillsets with evolving industry standards.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Business Administration Executive
Imtiyaz Institute of Excellence
India
06.2018 - 06.2024
- Managed administrative and operational functions for an educational institution
- Coordinated admissions, student records, scheduling, and internal documentation
- Supported financial processes, including invoicing, expense tracking, and reporting
- Served as primary point of contact for students, parents, faculty, and external partners
- Streamlined office processes to improve workflow efficiency and compliance
Skills
- Strategic Planning, Operations Management, Team Leadership
- Process Improvement, Policy Implementation, Stakeholder Management
- Business Analytics, Data Analysis, KPI Tracking
- Reporting & Dashboards, Business Insights
Management & Operations:
Business Analytics & Data:
- Budgeting, Expense Tracking, Financial Reporting Support
- Business Administration, Documentation & Compliance
- Microsoft Excel, PowerPoint, Word
- Power BI / Tableau, SQL (Basic), Python (Basic)
Finance & Administration:
Tools:
Education
Master's in Management - Business Analytics
St. Francis College
Brooklyn, NY01.2026
Bachelor of Commerce - Business
Gandhi Institute of Technology And Management (GITAM)
India07-2024
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Director & Operations Manager
Zills – The Peak of Excellence
06.2024 - 11.2024
Business Administration Executive
Imtiyaz Institute of Excellence
06.2018 - 06.2024
Master's in Management - Business Analytics
St. Francis College
Bachelor of Commerce - Business
Gandhi Institute of Technology And Management (GITAM)