Mashayla Hill
Tulsa,OK
Summary
Dynamic Merchandise Manager with a proven track record at Dollar Tree Stores, excelling in inventory management and merchandise presentation. Achieved significant sales growth by optimizing product assortments and enhancing visual displays. Strong leadership skills fostered high-performing teams, while customer feedback analysis drove improved product selection and reduced markdowns.
Overview
16
16
years of professional experience
Work History
Merchandise Manager
Dollar Tree Stores
05.2023 - 02.2024
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
Office Manager
RLH General Contractor
01.2021 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Debt Collector
NCO Financial Systems
05.2008 - 03.2011
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
Assistant Manager/loan Officer
Security Finance
01.2012 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Call Center Representative
Alorica
10.2012 - 03.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Union High School
Tulsa, OK2008
Skills
- Inventory management
- Merchandise presentation
- Merchandise allocation
- Retail display setup
Timeline
Merchandise Manager
Dollar Tree Stores
05.2023 - 02.2024
Office Manager
RLH General Contractor
01.2021 - 04.2023
Call Center Representative
Alorica
10.2012 - 03.2013
Assistant Manager/loan Officer
Security Finance
01.2012 - 03.2014
Debt Collector
NCO Financial Systems
05.2008 - 03.2011
High School Diploma -
Union High School
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