Ma'Shell Shears

• Delivered prompt and exceptional customer service to every guest by providing and creating welcoming and positive experiences.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Exhibited high energy, empathy and professionalism when dealing with guests and staff.
• Exhibited excellent people skills during interaction with employees and customers.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Fostered a collaborative team environment focused on continuous improvement and operational excellence.
• Led team in optimizing guest engagement strategies to enhance shopping experiences.
• Enhanced team productivity by effectively delegating tasks and setting clear expectations.
• Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
• Coached employees and trained new personnel on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Trained new personnel regarding company operations, policies and services.

• Interpreted and explained human resources policies, procedures or regulations.
• Conferred with management to develop or implement personnel policies or procedures.
• Established effective communication channels between HR staff and other departments throughout the organization.
• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
• Answered questions regarding salaries, benefits and other pertinent information.
• Processed, verified and maintained personnel-related documentation.
• Coordinated training schedules and filed crucial administrative paperwork
• Maintained clerical cleanliness and sanitization.
• Created a fun work environment
• Reviewed employment applications and job orders to match applicants with job requirements.
• Scheduled or conducted new employee orientations.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

• Maintained safe, educational environment for students during learning and free play time.
• Communicated regularly with parents, teachers and administrators about students' progress and needs.
• Led instruction for small groups of children.
• Assembled instructional materials for children's projects and play-time.
• Promoted calm, disciplined classroom setting for successful learning.
• Created colorful, attractive displays for bulletin boards and hallways.
• Supervised children and participated with children in activities.
• Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
• Assisted teachers with lesson preparation and curriculum implementation.
• Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
• Drove social, emotional, intellectual, and physical development through age-appropriate enrichment

activities.