Masiel Oliva
PRINCETON,Texas
Summary
Proven logistics professional with a track record of reducing transportation costs at ArcBest and enhancing billing accuracy at MARCC Trucking. Excels in negotiation and customer service, achieving improved profitability and client satisfaction. Skilled in teamwork and problem-solving, with a keen understanding of the freight industry. Offering strong foundation in customer service and problem-solving, eager to learn and excel in fast-paced logistics environment. Brings understanding of supply chain principles and ability to quickly grasp transportation management systems and negotiation techniques. Ready to use and develop communication and analytical skills in Carrier Sales Representative role.
Overview
9
9
years of professional experience
Work History
Dedicated Recruiting
ArcBest
07.2021 - Current
- Negotiated favorable contract rates with carriers to reduce transportation costs without compromising service quality.
- Provided exceptional customer service through effective communication with carriers at every stage of the onboarding process.
- Developed strong relationships with carriers, providing excellent customer service and support.
Billing Specialist
MARCC Trucking
01.2016 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Carrier Sales Representative
ArcBest
06.2017 - 07.2021
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Conducted regular performance evaluations of carriers to ensure adherence to quality standards and contractual obligations.
- Improved operational efficiency by streamlining processes for carrier selection and rate negotiation.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
- Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
- Mentored junior team members in best practices for negotiating rates, building relationships with carriers, and providing exceptional customer service.
Education
No Degree - Nursing
Collin County Community College
McKinney, TXSkills
- Strong negotiation skills
- Goal-oriented mindset
- Logistics knowledge
- Market research abilities
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Freight industry understanding
Timeline
Dedicated Recruiting
ArcBest
07.2021 - Current
Carrier Sales Representative
ArcBest
06.2017 - 07.2021
Billing Specialist
MARCC Trucking
01.2016 - Current
No Degree - Nursing
Collin County Community College
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