Masline Toussaint
Jamaica,NY
Summary
Dedicated Case Planner with extensive experience in social services and client advocacy. Skilled in assessing individual needs and implementing effective care plans that improve family support and foster collaboration across multidisciplinary teams, leading to enhanced client well-being.
Overview
10
10
years of professional experience
Work History
Care Management Coordinator
Northwell Health
Queens , NY
11.2025 - Current
- Coordinated discharge planning for patients transitioning from acute care settings to ensure continuity of care.
- Updated care plans and documented client progress to ensure alignment with treatments, medications, diagnoses, and changes in condition.
- Completed health, social, and emotional assessments to help determine appropriate services and referrals.
- Worked with primary care physicians, specialists, hospital staff, and community resources to support coordinated patient care.
- Guided clients in navigating the healthcare system and advocating for their needs.
Case Planner
HeartShare
St.Vincent, Jamaica
06.2025 - Current
- Assessed child's adjustment in foster home while monitoring educational and behavioral performance in home and school.
- Coordinated with agency team to direct permanency planning for each child.
- Assisted foster parents in meeting children's emotional and developmental needs. in addressing the needs of children.
- Contributed to court proceedings, advocating for the family's best interests and recommending balanced solutions.
Case Planner
The Jewish Board of Family and Children's Services
Brooklyn, NY
12.2022 - 06.2025
- Develop and implement strategies to reduce family conflict and enhance child safety and well-being.
- Provided casework counseling to children and families, assessed needs, and connected them with essential services including mental health care, housing, financial assistance, and legal aid to enhance family stability.
- Conducted home visits to evaluate living conditions and ensure compliance with safety and welfare guidelines, promoting child well-being.
- Completed and updated Family Assessment Service Plan Reports (FASP), documented progress in CONNECTIONS and PROMIS databases to ensure effective service delivery.
Case Associate
The Jewish Board of Family and Children Services
Brooklyn, NY
08.2021 - 12.2022
- Advocated for clients by collaborating with schools, healthcare, and community organizations to coordinate holistic care.
- Conducted home visits to assess family needs and recommend targeted interventions, facilitating access to essential support services.
- Maintained detailed, compliant case files, ensuring adherence to regulatory guidelines and supporting quality service delivery.
Stock Room Associate
Burlington Coat Factory Department Store
Glen Oaks, NY
04.2021 - 12.2022
- Organized stockroom inventory and maintained accurate product placement.
- Received and processed incoming shipments efficiently and safely.
- Restocked shelves promptly to ensure product availability for customers.
- Organized merchandise and maintained accurate inventory records to ensure product availability on the sales floor.
- Assisted in warehouse organization and maintained store appearance to support efficient operations.
Daycare Assistant
Wishing on a Star Daycare
Jamaica, NY
09.2018 - 03.2020
- Designed engaging activities that enhanced cognitive and social development in children.
- Created safe, nurturing environment for children aged 5 months to 9 years, fostering emotional and physical well-being.
- Enforced hygiene and safety standards, ensuring a secure childcare environment.
Cashier
Fine Fare Supermarket
Jamaica, NY
08.2016 - 12.2019
- Facilitated customer transactions, promotions, and account updates, ensuring a smooth and efficient service experience.
- Cultivated customer relationships, contributing to increased retention and satisfaction.
- Led the front team and supported daily operations to improve service delivery.
Education
Bachelor of Arts - Interdisciplinary Studies, Education
CUNY York College
Jamaica, NY05-2020
Skills
- Case management
- Client advocacy
- Risk & Safety Assessment
- Healthcare system navigation
- Community Resource Coordination
- Progress reporting
- Organizational multitasking
- Conflict Resolution
- Effective Interpersonal Communication
Timeline
Care Management Coordinator
Northwell Health
11.2025 - Current
Case Planner
HeartShare
06.2025 - Current
Case Planner
The Jewish Board of Family and Children's Services
12.2022 - 06.2025
Case Associate
The Jewish Board of Family and Children Services
08.2021 - 12.2022
Stock Room Associate
Burlington Coat Factory Department Store
04.2021 - 12.2022
Daycare Assistant
Wishing on a Star Daycare
09.2018 - 03.2020
Cashier
Fine Fare Supermarket
08.2016 - 12.2019
Bachelor of Arts - Interdisciplinary Studies, Education
CUNY York College