Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Mason Alder

Logan

Summary

Personable and dedicated college graduate with experience in a wide variety of fields. I am reliable and experienced in customer service and quality control, along with being efficient and careful in my tasks. I am experienced in the sciences and analytical thinking due to my education and experience in group and solo research projects and papers. I am also a very active person and do everything I can to support my health and capabilities, such as consistent weight training and adhering to a proper diet.

Overview

6
6
years of professional experience

Work History

Customer Solutions Specialist

Vivint
Logan
01.2024 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Helped customers resolve troubleshooting issues and get their systems working quickly.
  • Assisted customers when moving to be able to make the process seamless and give them information on personalized deals and offers available to them
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Part of many pilots for new policies within the company due to having high ratings with my customers and supervisors

DTD Salesman

Empower Solar
Orange County
05.2023 - 08.2025
  • Provided timely follow-up on inquiries made by potential customers.
  • Maintained a current knowledge of market trends and competitive activities in the sales area.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Talked to potential customers to educate them on solar options in their area and set follow-up appointments for my closers

Level 3 Technician

Thermo Fisher
Logan
06.2020 - 04.2023
  • Read and understood blueprints and specialized equipment in order to build a wide variety of products
  • Followed standard practice to not only ensure my and others' safety, but also to make sure the product being made was up to standard.
  • Inspected completed units to ensure they followed standard procedures and had no safety or functionality concerns.
  • Followed cleanroom standard attire and policy as to not contaminate any products being made
  • Boxed completed products along with managing and getting them ready for shipment

Crew Member

Little Caesars Pizza
Providence
05.2019 - 05.2020
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted with customers both through the phone and in person to take and deliver on orders

Education

Psychology

Utah State University
Logan, UT
05-2025

High School Diploma -

Ridgeline High School
Providence, UT
05-2020

Skills

  • Data analysis
  • Market research
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Problem solving
  • Critical thinking
  • Goal setting and achievement
  • CS coding certification

Affiliations

  • Online personal training as a hobby.
  • Many extreme sports like snowboarding and karate.

Accomplishments

  • Trusted with responsibilities above my title in many work settings due to high communication and achievement.

References

References available upon request.

Timeline

Customer Solutions Specialist

Vivint
01.2024 - Current

DTD Salesman

Empower Solar
05.2023 - 08.2025

Level 3 Technician

Thermo Fisher
06.2020 - 04.2023

Crew Member

Little Caesars Pizza
05.2019 - 05.2020

Psychology

Utah State University

High School Diploma -

Ridgeline High School

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