Mason Andrews
Pine Bluff
Summary
Calm and efficient in fast-paced environments, successfully driving customer satisfaction. Expertise in upselling premium products and maintaining operational efficiency through effective inventory management and clean workspaces. Committed to fostering a positive atmosphere and addressing customer needs, contributing to ongoing team success.
Overview
2026
2026
years of professional experience
Work History
Store Associate
Dollar General
White Hall
2025 - 2026
- Operated cash register, processing transactions accurately and handling customer payments.
- Stocked shelves efficiently, ensuring product availability and proper rotation.
- Demonstrated excellent customer service skills at all times.
Waitress
Coltons Steakhouse
07.2023 - 05.2025
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Shift Manager
Dairy Queen Grill & Chill
10.2024 - 01.2025
- Coached crew members to optimize performance and motivate toward more efficient work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Resolved customer concerns and complaints promptly, contributing to high customer service ratings.
- Monitored employee food handling, safety and uniform requirements.
- Cross-trained crew members on different duties to increase coverage.
- Managed inventory and product stock to establish effective controls, minimizing overages and supporting cost efficiency.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Andrews Academy- Potters Hand
San Angelo, TX01-2018
No Degree - Undecided
Angelo State University
San Angelo, TXSkills
- Inventory management
- POS system operation
- Product knowledge
- Outstanding Customer Service
- Task prioritization
- Multitasking Abilities
- Computer skills
- Attention to detail
- Problem solving
- Team leadership
Timeline
Shift Manager
Dairy Queen Grill & Chill
10.2024 - 01.2025
Waitress
Coltons Steakhouse
07.2023 - 05.2025
Store Associate
Dollar General
2025 - 2026
High School Diploma -
Andrews Academy- Potters Hand
No Degree - Undecided
Angelo State University