Mason Barnard
Elk City,OK
Summary
Experienced customer service professional with over eight years of demonstrated excellence in client support, technical troubleshooting, and insurance services. Adept at building trust, resolving complex issues, and delivering exceptional customer experiences. Skilled in leveraging technology, empathy, and strategic communication to meet and exceed organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
AgentBoost Marketing
06.2024 - Current
- Guided Medicare-eligible clients in selecting tailored health insurance plans, ensuring peace of mind.
- Conducted in-depth needs assessments to identify optimal coverage solutions.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating Medicare insurance coverage.
Licensed Insurance Agent
AssuranceIQ
08.2023 - 04.2024
- Delivered high-quality service using advanced CRM tools to manage client data.
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
Technical Support Specialist
Teleperformance
01.2023 - 08.2023
- Resolved complex issues for macOS and iOS devices maintaining average resolution time 20% faster than standard benchmarks.
- Fostered positive customer relationships through professional, empathetic communication.
- Remained current on emerging Apple technologies to improve troubleshooting strategies.
Technical Support Specialist
Kelly Services
05.2022 - 01.2023
- Supported users in resolving billing discrepancies and technical issues across Apple products.
- Improved customer satisfaction scores by implementing proactive solutions.
- Effectively utilized ticketing systems for detailed tracking and resolution of support requests.
Customer Service Representative
VXI Global Solutions
10.2021 - 02.2022
- Provided SNAP account support to customers, managing high call volumes with professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Guest Service Team Lead
Pilot Travel Centers
09.2016 - 03.2019
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
No Degree - General Studies
Southwestern Oklahoma State University
Weatherford, OKHigh School Diploma -
Merritt High School
Elk City, OK05-2010
Skills
- Policy analysis
- Product presentation
- Objection handling
- Remote support
- Technical troubleshooting
- Attention to detail
- Issue and resolution tracking
- Empathy and patience
- Problem-solving
- Customer relationship management
- Performance tracking
- Client advocacy
Accomplishments
- Resolved over 95% of customer issues on the first interaction in technical support roles.
- Built and maintained trust with diverse clientele, contributing to long-term customer loyalty.
Certification
- Health Insurance License - 21 States
Timeline
Licensed Insurance Agent
AgentBoost Marketing
06.2024 - Current
Licensed Insurance Agent
AssuranceIQ
08.2023 - 04.2024
Technical Support Specialist
Teleperformance
01.2023 - 08.2023
Technical Support Specialist
Kelly Services
05.2022 - 01.2023
Customer Service Representative
VXI Global Solutions
10.2021 - 02.2022
Guest Service Team Lead
Pilot Travel Centers
09.2016 - 03.2019
No Degree - General Studies
Southwestern Oklahoma State University
High School Diploma -
Merritt High School
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