Mason Brown
Harrisburg,NC
Summary
High performance Information Technology Professional with excellent analytical, communication and interpersonal skills. Diverse technical experience derived from enterprise environments where functional responsibilities aligned to business and profit strategies for major initiatives. Team leader with an expert ability to multitask. Proven ability to motivate, train and mentor people at all levels of technical and non-technical expertise. Creative problem solver who accurately assesses technical challenges and successfully transform them into the appropriate solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Operations Program Manager
Consensus Cloud Cloud Solutions
07.2022 - Current
- Developed Comprehensive IT Roadmaps: Created detailed IT roadmaps at both enterprise and departmental levels, effectively executing annual and quarterly programs that enhance alignment with overarching business objectives.
- Established Strategic Program Objectives: Defined clear program objectives and scopes to ensure strategic alignment with organizational goals, driving initiatives that support corporate growth and performance.
- Collaborated with Executive Stakeholders: Worked closely with executive stakeholders to delineate initiative objectives, program timelines, and deliverables, fostering a culture of transparency and accountability throughout the organization.
- Championed Change Management Initiatives: Led change management efforts to drive organizational transformation while minimizing disruption to business operations, ensuring smooth transitions during implementation.
- Optimized Operational Expenses: Achieved significant reductions in operational expenses by diligently monitoring budgets and identifying cost-saving opportunities across various projects and initiatives.
- Crafted Detailed Program Plans: Developed and implemented comprehensive program plans that incorporated timelines, milestones, and resource allocations, facilitating seamless execution and delivery.
- Optimized Resource Allocation: Streamlined resource allocation across departmental and cross-functional initiatives, ensuring the availability of human, financial, and material resources necessary to meet diverse program demands.
- Instituted Quality Control Processes: Established rigorous quality control processes to uphold compliance standards and enhance the efficiency of program delivery, ensuring all projects met regulatory requirements.
- Delivered Insightful Reporting: Provided regular, insightful reports on program status and budgetary outcomes to C-suite leadership and executive stakeholders, supporting informed decision-making at the highest levels.
- Mentored Team Members: Fostered an environment of professional development by mentoring team members, enhancing overall team capabilities, performance, and engagement in achieving project goals.
Sr. Technical Program Manager
Randstad Consulting
07.2020 - 07.2022
- Facilitated Acquisition Integration: Ensured smooth integration of acquisitions through meticulous coordination and effective communication between merging teams, promoting synergy and minimizing disruption.
- Skillful Contract Negotiation: Negotiated contracts with external service providers, securing favorable terms that positively impacted company profitability and operational efficiency.
- Coordinated Large-Scale Deployments: Successfully coordinated large-scale technology deployments while maintaining minimal disruption to ongoing operations, ensuring a smooth transition for all stakeholders involved.
- Established Performance Metrics: Developed and implemented performance metrics to effectively monitor project progress, enabling data-driven decision-making and proactive adjustments when necessary.
- Collaborated with Product Owners: Worked closely with product owners to define project scopes and deliverables that met customer needs, ensuring adherence to established budgets and timelines.
- Managed Vendor Relationships: Cultivated and managed vendor relationships to secure high-quality deliverables at competitive prices, enhancing overall project value and performance.
- Conducted Post-Mortem Analyses: Performed thorough post-mortem analyses following project completions, systematically identifying areas for improvement to enhance future initiatives.
- Technical Project Management: Planned and managed complex technical projects for clients, ensuring that all project goals aligned with client expectations and industry standards.
- Developed Training Manuals: Authored and updated extensive online and hard copy training manuals utilized within the company and at remote offices, ensuring clarity and accessibility of information.
- Spearheaded Strategic Planning Sessions: Led strategic planning sessions to align technical objectives with organizational goals and market demands, driving innovation and competitive advantage.
- Reviewed and Updated Training Materials: Regularly reviewed training materials and courses, making necessary updates to keep all content current and relevant to industry trends and best practices.
- Drove Innovation Initiatives: Championed innovation initiatives by fostering a culture of cross-functional collaboration and continuous learning and development, enhancing organizational adaptability and creativity.
Sr. Program/Senior Change Manager
Ettain Consulting
11.2019 - 06.2020
- Oversaw Technical Delivery: Managed the technical delivery of project milestones by collaborating closely with technical team leads, ensuring efficient execution and successful project completion.
- Strategic Partnership Development: Partnered with Line of Business leaders to document target state visions and create strategic roadmaps, translating high-level business objectives into actionable plans for technical teams.
- Robust Budget Formulation: Developed and formulated comprehensive project budgets, providing strategic solutions to executive sponsors that ensured alignment with business goals while effectively managing financial and operational risks.
- Comprehensive Documentation Creation: Established and maintained thorough documentation and processes at both program and project levels, including Financial Routines, RACI charts, Project Plans, and Program Roadmaps, to enhance structured project execution.
- Directed Test Management Processes: Led test management processes by collaborating with testing teams and subject matter experts, facilitating seamless execution, and ensuring readiness across Development, QA, and UAT phases.
- Enhanced Agile Collaboration: Fostered collaboration within Agile teams, promoting active participation and adherence to Agile methodologies to improve team agility and responsiveness to evolving project requirements.
- Hybrid Project Management: Managed projects utilizing hybrid delivery methodologies, integrating multiple frameworks to optimize results and align with diverse project needs.
- Stakeholder Relationship Building: Built and maintained strong relationships with key stakeholders, securing essential buy-in for the successful execution of critical change initiatives.
- Innovative Change Solutions: Developed and implemented innovative solutions to overcome barriers in the change management process, ensuring smooth transitions for all stakeholders involved.
- Data-Driven Change Measurement: Leveraged data analytics tools to evaluate the effectiveness of implemented changes, making necessary adjustments to support continuous improvement initiatives.
Sr. Program Manager
Ettain Consulting
05.2019 - 11.2019
- Spearheaded Digital Transformation: Led the establishment of an Enterprise Digital Transformation Program, successfully rebranding all digital assets for a Fortune 100 company, resulting in enhanced brand integrity and improved market presence.
- Strategic Budget Management: Conducted comprehensive budget reviews and analysis, formulating strategic recommendations to executive sponsors that drove project success while effectively managing financial and operational risks.
- Directed Digital Rebranding Initiatives: Oversaw the Digital Rebranding Program, implementing UX enhancements, digital platform design improvements, and critical infrastructure updates to elevate user experience and operational efficiency.
- Facilitated Risk Management Audits: Prepared for and conducted Operating Committee Audits, executing rigorous risk reviews while proactively managing program and project-level risks across multiple implementations.
- Developed Comprehensive Documentation: Created and institutionalized essential program and project-level documentation, including Financial Routines, RACI charts, Project Plans, and Program Roadmaps, guiding strategic planning and execution for various initiatives.
- Ensured Regulatory Compliance: Guaranteed compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the organization.
- Streamlined Project Delivery: Implemented process improvements that significantly enhanced project delivery timelines, increasing efficiency and productivity across initiatives.
- Vendor Contract Negotiation: Negotiated contracts with vendors, securing favorable terms and conditions that aligned with the organization’s strategic needs.
- Optimized Program Management Processes: Leveraged industry best practices to enhance program management processes throughout the organization, driving efficiency and effectiveness.
- Proactive Risk Assessment: Conducted risk assessments to identify potential issues early in the project lifecycle, implementing strategies to mitigate delays or setbacks.
- Program Reporting and Change Management: Tracked and reported program results to customers and stakeholders, facilitating effective change management activities and fostering alignment with organizational objectives.
- Cultivated Continuous Improvement Culture: Fostered a culture of continuous improvement by encouraging team feedback and implementing industry best practices, enhancing team performance and project outcomes.
Sr. Program Manager
Data INC Consulting
07.2017 - 04.2019
- Directed Cross-Functional Project Teams: Successfully led cross-functional Enterprise Project Teams in delivering a comprehensive Enterprise Loan Asset Management System, ensuring effective management, delegation, and coordination throughout the project lifecycle.
- Strategic Planning and Direction: Provided strategic planning and tactical direction to technology teams and Line of Business partners, aligning initiatives with organizational objectives to maximize business value.
- Facilitated Methodological Transition: Collaborated with executive management to facilitate the transition from Waterfall to Agile methodologies, effectively communicating the benefits of increased responsiveness and flexibility in project execution.
- Championed Program Integration: Advocated for the adoption of multiple programs and initiatives across new enterprise platforms, ensuring seamless integration and alignment with broader strategic goals.
- Enhanced Stakeholder Communication: Delivered clear and consistent program-level communications to all project teams and stakeholders, fostering transparency and collaboration across initiatives.
- Led Project Coordination Efforts: Planned and conducted project-related meetings and reports, maintaining open communication lines and providing timely status updates to key stakeholders and executive management.
- Risk Management: Actively managed and monitored operational and financial risks associated with program delivery, implementing proactive measures to mitigate potential issues and ensure project sustainability.
- Executive Reporting: Compiled and presented executive summaries and status reports tailored for diverse management levels, ensuring stakeholders remained informed of project progress, challenges, and solutions.
- Comprehensive Project Oversight: Organized and planned multiple projects, overseeing key aspects such as scope definition, scheduling, budgeting, safety, and quality assurance to effectively meet project objectives.
- Holistic Project Management: Directed project scope definition, estimation, scheduling, cost control measures, vendor selection, and integration processes, ensuring a comprehensive and strategic approach to all project management activities.
- Promoted Collaborative Development: Facilitated Joint Application Development (JAD) sessions aimed at the re-architecture and replacement of enterprise platform applications, promoting collaborative development and strong stakeholder engagement.
- Engaging Presentations: Delivered compelling presentations to stakeholders at all levels, effectively communicating complex information in a clear, concise, and actionable manner.
- Established Performance Metrics: Developed and established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Led Process Improvement Initiatives: Initiated process improvement efforts by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress, and implementing changes to achieve established targets.
Sr. Project Manager
Apex Consulting
11.2016 - 06.2017
- Built and Led Cross-Functional Project Teams: Created, staffed, and directed project teams, providing leadership and oversight while coordinating effectively with internal and external organizations to achieve project goals.
- Managed Multi-Level Team Dynamics: Oversaw all matrixed project team members, collaborating with functional managers to optimize placement, support professional development, and resolve conflicts efficiently.
- Facilitated Stakeholder Communication: Established and nurtured communication channels among all project stakeholders; structured and led project-related meetings and reports to ensure transparency and provide timely updates to key stakeholders and executive management.
- Ensured Compliance with PMCoE Standards: Verified that all Project Plans and associated reports were accurately developed and managed in accordance with PMCoE standards and enterprise risk management guidelines.
- Organized and Executed Multiple Projects: Planned and managed several projects simultaneously, focusing on comprehensive aspects such as scope, scheduling, budgeting, safety, and quality assurance.
- Directed Comprehensive Project Management: Managed project scope definitions, estimation, schedule formation, cost control measures, vendor selection, commissioning plans, and integration processes to ensure seamless execution.
- Oversaw Project Planning Activities: Drove project planning and execution efforts, including detailed scope definition, design, commissioning, operational turnover, and warranty management.
- Executed Projects to Specification: Delivered projects in alignment with established scope, cost, and schedule parameters, meeting or exceeding objectives and stakeholder expectations.
- Comprehensive Project Management: Effectively managed project scope, roles, responsibilities, assumptions, constraints, deliverables, work breakdown structures (WBS), scheduling, external communications, regulatory strategies, and procurement strategies, ensuring all aspects of project execution were aligned.
- Led Agile Initiatives: Managed Agile projects aimed at modifying REST APIs and implementing significant infrastructure changes across a large-scale enterprise, enhancing system capabilities and performance.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Sr. Project Manager
Ettain Consulting
02.2016 - 12.2016
- Provided Leadership and Strategic Direction: Delivered leadership, strategic planning, and tactical direction to both technology and business teams, aligning initiatives with organizational goals to drive success.
- Oversaw Mobile Application Development: Managed the development and product management of mobile applications, ensuring alignment with user needs and business objectives.
- Certified and Tested Browser Applications: Directed the certification and testing processes for new browser applications while overseeing the retirement of legacy browsers to ensure compliance and optimal performance.
- Implemented New Business Processes: Created and implemented innovative business processes, application development methodologies, and UX designs to enhance overall user experience and operational efficiency.
- Monitored Project Milestones: Conducted regular meetings to monitor and control project milestones, gather status updates, review necessary changes, and triage issues arising from internal teams and third-party vendors.
- Facilitated Joint Application Development Sessions: Led Joint Application Development (JAD) sessions focused on project application design and application development, promoting collaborative efforts between stakeholders.
- Managed Digital Aesthetics and Scalability: Oversaw the digital look, feel, and scalability of enterprise applications, including mobile applications, ensuring user satisfaction and performance optimization.
- Developed Comprehensive Project Plans: Created detailed project plans, test plans, and testing strategies to guide development processes and ensure successful project outcomes.
- Led Technology Teams: Managed cross-functional technology teams to ensure the timely delivery of project milestones and high-quality deliverables.
- Collaborated on B2B Application Development: Partnered with business teams to develop RESTful services in a B2B application environment, enhancing integration and functionality across platforms.
Sr. Technical Project Manager
Lowes Corporate
11.2013 - 02.2016
- Driven Technology Adoption: Explored, developed, and championed the adoption of new technology-enabled capabilities, providing actionable strategic insights and fostering a culture of innovative thinking as part of the PMO Leadership Team, focusing on agile scaling and governance alignment.
- Led Digital Transformation Initiatives: Served as the Delivery Manager for significant Digital Transformation implementations, steering projects to meet organizational goals and enhance operational efficiency.
- Managed Backend Re-architecture: Successfully directed the re-architecture of backend service platforms and the Digital Ecommerce Website, optimizing functionality across pricing, product availability, store locations, purchase histories, mobile services, and global service offerings.
- Oversaw Diverse Project Methodologies: Managed Agile, Waterfall, and hybrid methodology projects within Lowe’s Digital/E-Commerce environments, ensuring comprehensive integration of UX, mobile, and digital platform designs.
- Transitioned SOA to REST APIs: Collaborated in a B2B application environment to transition from SOA services to REST APIs, significantly improving system interoperability and performance.
- Certification and Testing Oversight: Directed the certification and testing processes for new browser applications while ensuring compliance with industry standards.
- Enhanced User Experience: Assisted in managing user experience and scalability for the enterprise eCommerce site, internal browsers, and mobile devices, ensuring optimal performance and user satisfaction.
- Managed Teradata Migration: Spearheaded the migration to Teradata and implemented an Enterprise Payment Processing (EPP) solution for Asset Purchase History relationships in historical sales analysis.
- Roadmap and Portfolio Planning: Assisted in roadmap and portfolio planning, providing tactical insights to align departmental initiatives with broader organizational strategies.
- Resource Management: Managed resources for three digital teams at Lowe's and third-party teams, ensuring adequate staffing and resource allocation for successful project execution.
- Facilitated Milestone Monitoring: Conducted regular meetings to monitor and control project milestones, gather status updates, and address code changes and issues with cross-functional teams and third-party vendors, enhancing project communication.
- Directed Application Design Sessions: Planned, led, and directed weekly and daily application design sessions, including Joint Application Development (JAD) sessions to enhance collaboration on project applications.
- Developed Comprehensive Project Plans: Created and managed detailed project plans, test plans, and testing strategies, ensuring alignment with best practices and project objectives.
- SOA Services Development: Developed and managed SOA services using the Swagger framework, streamlining service documentation and API management.
- Led Technology Team Management: Oversaw technology teams to ensure timely delivery of project milestones and high-quality deliverables, driving accountability and performance.
- Contributed to Enterprise Practices: Actively participated as a member of the Enterprise Community of Practices, developing and promoting enterprise standards and best practices across the organization.
Sr. Technical Program Manager
Apex Consulting
01.2013 - 11.2013
- Provided Strategic Leadership: Offered leadership, strategic planning, and tactical direction to technology teams and business leadership, aligning initiatives with organizational goals and enhancing project outcomes.
- Ensured Product Validation: Oversaw product validation processes by reviewing test results and providing technical direction to ensure quality and compliance with specifications.
- Monitored Project Milestones: Conducted regular meetings to monitor and control project milestones, gather status updates, and triage issues while collaborating with cross-functional teams and third-party vendors to ensure project alignment.
- Directed Application Design Sessions: Planned and led weekly and daily application design sessions, including Joint Application Development (JAD) sessions, to facilitate collaborative efforts on project applications and ensure adherence to design specifications.
- Managed Hadoop Project: Led a major Hadoop project focused on enhancing the capability to efficiently store and process large volumes of data for payments and commerce platforms, improving system performance.
- Created Comprehensive Documentation: Developed detailed project plans, test plans, and testing strategies in accordance with enterprise standards and risk management guidelines to facilitate structured project execution.
- Oversaw Technology Teams: Managed technology teams to ensure the timely delivery of project milestones and high-quality deliverables, fostering a culture of accountability and performance excellence.
- Troubleshot Performance Issues: Reviewed, monitored, and managed production and test performance, proactively troubleshooting issues to ensure smooth operations and system reliability.
- Planned Pilot Deployments: Executed pilot activities, managed deployments, and coordinated performance testing, addressing defects throughout all cycles of testing, including production maintenance releases.
- Developed Business Requirements Documentation: Created project plans, test plans, and comprehensive business requirements documentation to guide project execution and align stakeholder expectations.
- Supported Matrix-Level Teams: Managed multiple matrix-level teams of technologists, ensuring adequate support for production needs and alignment with business functions.
- Provided Tactical Direction on Technology Issues: Offered strategic and tactical direction on technology and client/business issues, ensuring cohesive planning and execution.
- Collaborated with Architecture Teams: Worked closely with application and technical architecture teams, as well as third-party vendors, to plan and execute assembly, product, performance, and user acceptance tests for mobile applications.
- Ensured Mobile Product Validation: Monitored production validation processes for mobile products, reviewing test results and liaising with vendors to resolve issues effectively.
- Streamlined communication channels: Introduced collaborative platforms that enhanced productivity levels significantly among cross functional teams.
Sr. Technical Project Manager
Ettain Consulting - Ally Bank
01.2012 - 01.2013
- Project Oversight Meetings: Conducted program and project monitoring meetings to oversee and control milestones, gathering status updates, reviewing code changes, and triaging issues with cross-functional teams and third-party vendors.
- Developed Comprehensive Documentation: Created detailed project plans, test plans, and business requirements documentation specifically for mobile applications, ensuring clarity, precision, and alignment with stakeholder expectations.
- Managed Diverse Technologist Teams: Oversaw multiple matrix-level teams of technologists, both onshore and offshore, driving the successful development of projects and initiatives to meet organizational objectives.
- Directed Mobile API Development: Managed the end-to-end development of Mobile APIs, ensuring seamless integration with existing systems and alignment with strategic business requirements.
- Provided Strategic Leadership: Delivered strategic and tactical leadership on technology and client/business issues, formulating risk management plans and conducting reviews to proactively address potential challenges.
- Collaborated with Architecture Teams: Partnered closely with application and technical architecture teams, as well as third-party vendors, to plan and execute assembly, product, performance, and user acceptance tests for mobile applications.
- Drove Testing Environment Development: Led the build-out of testing environments, implementing VPN connectivity for vendors and configuring URL, DNS, and firewall rules to enhance both security and accessibility.
- Planned and Managed Testing Activities: Coordinated pilot activities, deployments, and performance testing, effectively managing defects throughout all testing cycles to ensure high-quality deliverables and reliable final products.
- Ensured Compliance with Testing Standards: Established and enforced compliance with testing standards, guidelines, and methodologies within the team, fostering a culture of quality assurance and best practices throughout the project lifecycle.
- Developed Comprehensive Documentation: Created detailed project plans, test plans, and business requirements documentation specifically for mobile applications, ensuring clarity and alignment with stakeholder expectations.
- Managed Diverse Technologist Teams: Oversaw multiple matrix-level teams of technologists, both domestically and remotely, driving the development of projects and initiatives to meet organizational objectives.
- Directed Mobile API Development: Managed the development of Mobile APIs, ensuring seamless integration with existing systems and alignment with business requirements.
- Provided Strategic Leadership: Delivered leadership and strategic/tactical direction on technology and client/business issues, including the formulation of risk management plans and reviews to mitigate potential challenges.
- Collaborated with Architecture Teams: Worked closely with application and technical architecture teams, as well as third-party vendors, to plan and execute assembly, product, performance, and user acceptance tests for mobile applications.
- Driven Testing Environment Build-Out: Led the development of testing environments, including implementing VPN connectivity for vendors and configuring URL, DNS, and firewall rules to enhance system security and accessibility.
- Planned and Managed Testing Activities: Coordinated pilot activities, deployments, and performance testing, effectively managing defects throughout all testing cycles to ensure quality and reliability.
- Ensured Testing Standards Compliance: Established and enforced adherence to testing standards, guidelines, and methodologies within the team, promoting a culture of quality and best practices throughout the project lifecycle.
Sr. Technical Project Manager
Bank of America
06.2008 - 10.2011
- Managed Software Releases for ATM Development: Led the management of both Integrated and Non-Integrated software releases for ATM development, ensuring seamless deployment and functionality.
- Conducted Cross-Functional Code Review Meetings: Organized and facilitated meetings to review code changes with cross-functional teams and third-party vendors, utilizing tracking tools such as Quality Center, Clarity, Nexus, and Communicator for effective collaboration.
- Oversaw Project Lifecycle Management: Managed both large enterprise and smaller projects from conception through to production, ensuring alignment with business objectives and stakeholder requirements.
- Created Comprehensive Test Plans: Developed detailed Test Plans based on Business Requirements Documentation, ensuring comprehensive coverage of all project requirements and functionality.
- Collaborated on Test Planning: Worked closely with application and technical architecture teams to plan assembly, product, performance, and user acceptance tests, facilitating thorough evaluation and validation of solutions.
- Developed Risk Management Plans: Partnered with the Risk Team to create project-level risk management plans that identified potential challenges and outlined mitigation strategies.
- Determined Testing Environment Requirements: Assessed and determined all necessary testing environment requirements and tools to ensure robust testing capabilities.
- Planned Application Pilot Activities: Collaborated with the deployment lead to meticulously plan application pilot activities, ensuring readiness for successful deployment.
- Managed Test Execution and Oversight: Supervised testers throughout test plan development and execution, ensuring that testing was conducted on time and within budget constraints.
- Monitored Testing Progress: Measured and monitored progress during each testing phase to confirm that applications were tested, validated, and piloted on schedule, meeting or surpassing expectations.
- Ensured Compliance with Testing Standards: Ensured that the team adhered to established testing standards, guidelines, and methodologies as specified in the overall testing approach.
- Reviewed Validation and Pilot Results: Conducted thorough reviews of test, validation, and pilot results to verify compliance with entry and exit criteria, ensuring quality and functionality.
- Participated in Quality Management Reviews: Engaged in quality management reviews as outlined in the Validation Task Overview, ensuring adherence to all quality management plans and industry standards.
Sr. Project Manager
Accenture Consulting
11.2004 - 05.2008
- Managed Technology Programs: Oversaw technology programs, including departmental road mapping, project plans, software development, and test planning, ensuring alignment with organizational objectives and efficient execution.
- Central Liaison for Cross-Functional Teams: Acted as the central point of contact and liaison between internal cross-functional teams across the enterprise, gathering insights and determining scalable solutions that benefit the organization.
- Integrated Department and Market Needs: Collaborated with key divisions and market contacts to collect and consolidate departmental and market requirements, integrating solutions that enhance operational efficiency across various technology divisions.
- Developed Business Processes and Metrics: Created comprehensive business processes, performed service level analyses, developed dashboards, and implemented metrics tracking to monitor new feature deployments and drive continuous improvement.
- Implemented New Products and Features: Assisted in driving the implementation and management of new products, features, and upgrades, ensuring that all initiatives are aligned with strategic business goals.
- Translated Business Plans: Worked collaboratively to translate business plans into actionable operational plans, facilitating clear communication and execution across teams.
- Coordinated Issue Resolution Meetings: Organized and led meetings to review issues, define joint solutions, and facilitate the implementation of initiatives, ensuring stakeholder alignment.
- Collaborated with Operations and Engineering: Worked closely with operations, engineering groups, third-party vendors, and business units to deliver integrated technology solutions that meet organizational needs.
- Planned Testing and QA Activities: Collaborated with application and technical architecture teams to plan component assembly, product performance, user acceptance testing, and technical architecture evaluations.
- Determined Testing Environments: Assessed and defined requirements for testing environments and tools to support various projects and ensure thorough testing practices.
- Managed Defects and Changes: Acted as Defect Manager, Change Manager, and Quality Review Manager, overseeing quality assurance processes and managing change effectively throughout the project lifecycle.
- Defined Tracking Processes: Established and implemented tracking processes to incorporate into the overall development process, enhancing project transparency and accountability.
- Environment Management: Provided management and support for environment operations, ensuring optimal functionality of middleware platforms for online banking systems.
- Oversaw Code and API Development: Managed code and API development for online banking systems, ensuring adherence to project specifications and quality standards.
- Coordinated Code Migrations: Coordinated and managed code migrations within shared services, ensuring a seamless transition for online banking applications.
- Resource Identification and Communication: Identified deployment resources and communicated effectively with testing teams regarding code changes, impacts, and necessary infrastructure adjustments.
- Managed Deployment Teams: Oversaw various teams involved in the deployment process, ensuring a cohesive approach to release management and quality assurance.
- Resolved Environmental Issues: Analyzed and resolved environmental problem areas, collaborating with relevant stakeholders to address issues promptly and escalating when necessary.
- Support Client Initiatives and Infrastructure Changes: Assisted in ongoing meetings related to client initiatives and infrastructure changes, providing insights on environment-related challenges.
- Scheduled Non-Migration Activities: Responsible for scheduling non-migration activities, including regular hardware and software upgrades, while maintaining accurate environment documentation.
- Led Development and Migration of SOA Services: Directed the development, testing, and migration of 60 SOA web services for the Object Orchestration System (OOS) middleware platform, enhancing service efficiency.
- Consolidated SOA Services: Streamlined operations by consolidating SOA services into common services for shared use across e-commerce platforms.
- Coordinated Deployment Releases: Collaborated with deployment teams to release code across Integrated Test, Certified Test, Quality Assurance Test, and Production environments, ensuring successful implementation.
- Test Coordinator for Production Cycles: Served as the test coordinator during production cycles, supporting testing teams with data conditioning and procurement initiatives.
- Engaged with Third-Party Vendors: Worked directly with third-party vendors, overseeing development and migration processes to ensure alignment with project goals.
- Led Onshore Testing Teams: Managed the onshore test team, providing daily status updates to client management and program managers to ensure seamless communication and project progress.
Education
IT Architectural Graduate Certification -
Tulane University
Master of Science - Information Technology
Tulane University
New Orleans, LA07-2022
IT Strategic Planning Graduate Certification -
Tulane University
05-2022
M.S. - Information Technology Management
Tulane University
05.2022
IT Management Certification -
Cornell University
10.2020
Major - Africana Studies
University of North Carolina at Charlotte
05.2020
Skills
- Project Management
- Waterfall Methodologies
- Agile Methodologies
- Test Management
- Risk Management
- Project Analysis
- Re-Architecture
- Redesign Project Planning
- Resource Planning
- Capacity Planning
- Cost Estimating
- Scrum Master
- Program Management
- Web Services Delivery
- Data Migrations
- DHCP
- DNS
- SNMP
- TCP/IP
- NET Platform
- IIS Development
- Confluence
- Jira
- Financial Planning
- Vendor Management
- Oracle
- Unix
- MQ Administration
- Release Management
Certification
- CSPO
- CSM
- MCSE
- MCSA
- CCA
- Network+
Professional Highlights
- Lead a large Enterprise Business PMO Digital Transformation Re-Branding Initiative for a Major Financial Services Re-branding Program.
- Managed the successful Digital Transformation and re-architecture of backend service platform for a fortune 50 Digital Ecommerce Website.
- Planned, designed, and created a complete Digital Transformation Plan for Graduate Studies Capstone.
- Managed multiple 3rd party vendors and cross functional teams in large scale enterprise environment.
Timeline
Sr. Operations Program Manager
Consensus Cloud Cloud Solutions
07.2022 - Current
Sr. Technical Program Manager
Randstad Consulting
07.2020 - 07.2022
Sr. Program/Senior Change Manager
Ettain Consulting
11.2019 - 06.2020
Sr. Program Manager
Ettain Consulting
05.2019 - 11.2019
Sr. Program Manager
Data INC Consulting
07.2017 - 04.2019
Sr. Project Manager
Apex Consulting
11.2016 - 06.2017
Sr. Project Manager
Ettain Consulting
02.2016 - 12.2016
Sr. Technical Project Manager
Lowes Corporate
11.2013 - 02.2016
Sr. Technical Program Manager
Apex Consulting
01.2013 - 11.2013
Sr. Technical Project Manager
Ettain Consulting - Ally Bank
01.2012 - 01.2013
Sr. Technical Project Manager
Bank of America
06.2008 - 10.2011
Sr. Project Manager
Accenture Consulting
11.2004 - 05.2008
M.S. - Information Technology Management
Tulane University
IT Management Certification -
Cornell University
Major - Africana Studies
University of North Carolina at Charlotte
- CSPO
- CSM
- MCSE
- MCSA
- CCA
- Network+
IT Architectural Graduate Certification -
Tulane University
Master of Science - Information Technology
Tulane University
IT Strategic Planning Graduate Certification -
Tulane University
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