Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Cecil

Pearl,MS

Summary

I graduated high school almost 10 years ago now. Super excited about that! I had my first baby girl while I was still in high school just starting my senior year and still made it out stronger than I had expected. I have three beautiful girls and a big handsome boy that came with my other half of six years now. Happily together for six years and just now got our first home together in a while.

Overview

7
7
years of professional experience

Work History

Onsite Service Representative

Grainger Industrial Supply
06.2021 - 03.2023
  • Managed complex projects efficiently, coordinating resources and schedules to meet deadlines without compromising quality.
  • Achieved consistent positive feedback from clients by demonstrating unwavering commitment to excellence in service provision.
  • Improved customer satisfaction by promptly addressing and resolving on-site service issues.
  • Contributed to company growth by identifying new business opportunities within existing accounts.
  • Facilitated seamless transitions during new equipment installations, minimizing disruptions to business operations.
  • Reduced downtime for customers by performing preventive maintenance on equipment and machinery.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Demonstrated outstanding time management skills when balancing multiple competing priorit

Server and Kitchen

Soulshine Pizza Factory
02.2021 - 06.2022
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

Soulshine Pizza Factory
09.2019 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier and Server

Buffalo Wild Wings
03.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Front End and Stock

Target
03.2016 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Front End Associate

Nothing Bundt Cakes
10.2015 - 01.2016
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.

Education

High School Diploma -

Pearl High School
Pearl
05.2016

Skills

  • Customer service
  • Problem-solving
  • Critical thinking
  • Adaptability and flexibility
  • Creative problem soling
  • Customer Relations

Timeline

Onsite Service Representative

Grainger Industrial Supply
06.2021 - 03.2023

Server and Kitchen

Soulshine Pizza Factory
02.2021 - 06.2022

Server

Soulshine Pizza Factory
09.2019 - 05.2020

Cashier and Server

Buffalo Wild Wings
03.2019 - 08.2019

Front End and Stock

Target
03.2016 - 06.2016

Front End Associate

Nothing Bundt Cakes
10.2015 - 01.2016

High School Diploma -

Pearl High School

Similar Profiles

CREATE PROFILE