Nicholas Woster
Waterloo,Iowa
Summary
Resourceful Service Representative with a solid background in customer service and technical support. Specializes in resolving issues and enhancing satisfaction through effective communication and collaboration. Demonstrates strong problem-solving skills and contributes to operational efficiency by delivering quick solutions.
Overview
10
10
years of professional experience
Work History
Onsite service Representative
Grainger Industrial Supply
Waterloo, Wisconsin
03.2025 - Current
- Executed day-to-day duties with precision, ensuring operational efficiency.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized customer requirements to enhance their experience.
- Addressed customer requests and inquiries, enhancing overall satisfaction.
Onsite Service Specialist
Grainger Industrial Supply
Waterloo, IA
03.2026 - Current
- Managed on-site inventory levels to maintain optimal product availability and minimize delays.
- Assisted customers with product selections and technical inquiries.
- Implemented safety protocols to promote a secure work environment.
- Provided feedback to improve service quality and customer satisfaction.
- Collaborated effectively with colleagues when resolving complex customer issues.
- Coordinated service requests to deliver timely responses and effective resolutions for customer issues.
- Collaborated with team members to enhance workflow processes.
- Resolved customer complaints promptly and professionally.
- Troubleshot hardware and software issues to identify root causes and enhance problem-solving efficiency.
Seller Support Agent
Grainger Industrial Supply
waterloo, iowa
06.2022 - 03.2025
- Coordinated with internal teams to ensure timely order fulfillment.
- Assisted customers with product inquiries and managed orders to ensure satisfaction and retention.
- Resolved customer issues through effective communication and problem-solving.
- Processed returns and exchanges while following company policies.
- Maintained accurate records of customer interactions in the system.
- Provided actionable feedback to streamline service processes and enhance customer experience.
- Collaborated with team members to establish and uphold high service delivery standards.
- Processed orders, forms, applications, and requests.
Customer Support Specialist
Grainger Industrial Supply
Waterloo, Iowa
05.2021 - 06.2022
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders using internal software and inventory management systems.
- Educated customers on product features and benefits to enhance satisfaction.
- Maintained accurate records of customer interactions in the database system.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Assistant Manager/Lead Pawnbroker
money and more
Waterloo, Iowa
06.2018 - 05.2021
- Supported daily operations by coordinating staff schedules and assignments.
- Assisted in developing training materials for new team members.
- Provided exceptional customer service by resolving inquiries and complaints.
- Would assist customer's in getting short term loans with collateral upon their item's.
Second assisstant manager
Casey's General
North Liberty, Iowa
06.2016 - 05.2018
- Assisted in managing daily operations and team scheduling at a convenience store.
- Coordinated inventory management and restocking processes to maintain product availability.
- Trained new staff on customer service protocols and store policies effectively.
- Oversaw cash handling procedures to ensure accuracy during transactions and deposits.
- Implemented promotional displays to enhance product visibility and drive sales engagement.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
Education
Applied Jewelry Professional - Jewelry Design And Diamond Authentication
Gemological Institute of America
Waterloo, IA12-2020
High School Diploma -
Sumner-fredricksburg
Sumner06-2012
Skills
- Technical support
- Product troubleshooting
- Software troubleshooting
- Service coordination
- Inventory management
- Order fulfillment
- Network configuration
- Hardware installation
- Software installation
- Data management
- Problem solving
- Analytical thinking
- Time management
- Customer assistance
- Inbound call answering
- Team collaboration
- Safety compliance
- Estimating
- Communication skills
Timeline
Onsite Service Specialist
Grainger Industrial Supply
03.2026 - Current
Onsite service Representative
Grainger Industrial Supply
03.2025 - Current
Seller Support Agent
Grainger Industrial Supply
06.2022 - 03.2025
Customer Support Specialist
Grainger Industrial Supply
05.2021 - 06.2022
Assistant Manager/Lead Pawnbroker
money and more
06.2018 - 05.2021
Second assisstant manager
Casey's General
06.2016 - 05.2018
Applied Jewelry Professional - Jewelry Design And Diamond Authentication
Gemological Institute of America
High School Diploma -
Sumner-fredricksburg