Mason Collins
Bentonville,AR
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Walton Family Whole Health & Fitness
12.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed hundreds of members needs weekly, involving scheduling, payments, and any system errors they encounter.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
General Manager
Flip Side Ninja Park
05.2019 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and class curriculum.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 12 professionals, fostering a positive work environment and high employee satisfaction.
Education
Bachelor of Science - Information And Computer Systems
NorthWest Arkansas Community College
Bentonville, AR05-2028
Skills
- Customer service and relations
- Excellent written and oral communication
- Problem resolution
- Project management
- Computer proficiency
- Critical thinking
- Adaptability
Certification
Water Safety Instructor
Certified March 2025
Timeline
Customer Service Specialist
Walton Family Whole Health & Fitness
12.2023 - Current
General Manager
Flip Side Ninja Park
05.2019 - 12.2023
Bachelor of Science - Information And Computer Systems
NorthWest Arkansas Community College
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