Mason David
Berlin,MD
Summary
Dynamic and adaptable professional with extensive experience in customer service at Kaiju Sushi & Ramen Bar. Proven ability to manage high-pressure situations while enhancing guest relations. Skilled in effective communication and team collaboration, ensuring operational efficiency and exceptional dining experiences. Committed to maintaining high standards and fostering positive interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host
Kaiju Sushi & Ramen Bar
Berlin, MD
07.2022 - Current
- Greeted and seated guests, ensuring efficient flow during peak service times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Coordinated with kitchen and serving staff to communicate guest needs effectively.
- Trained new hosts on customer service protocols and restaurant policies to maintain high standards.
- Monitored dining area for cleanliness, addressing issues promptly to enhance guest satisfaction.
- Handled guest inquiries and complaints professionally, contributing to positive dining outcomes.
- Answered customer questions about hours, seating, and menu information.
Jet-Ski Guide
Paradise Watersports
West Ocean City, MD
06.2025 - 09.2025
- Led guided tours, ensuring safety and enhancing guest experience.
- Developed engaging itineraries to maximize customer satisfaction and participation.
- Conducted safety briefings prior to water activities, promoting risk awareness.
- Coordinated logistics for equipment maintenance, ensuring operational readiness.
- Monitored weather conditions to adjust tour schedules and maintain safety standards.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Guided groups of up to 15 Jet-skis on scheduled tours.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
Beach Equipment Sales
85'N Sunny
Ocean City, MD
06.2018 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Ice Cream Server
King Cone
Ocean City, MD
06.2017 - 09.2017
- Provided exceptional customer service by accurately taking and fulfilling orders.
- Maintained cleanliness and organization of serving area to enhance guest experience.
- Assisted in inventory management, ensuring stock availability for peak hours.
- Implemented efficient scoop techniques, improving order turnaround time during busy shifts.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
High School Diploma -
Stephen Decatur High School
Berlin, MDSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Professional appearance
- Telephone reception
- Guest relations
- Staff coordination
- Adaptable to change
- First aid training
- Phone etiquette
Certification
- Stop The Bleed Training - 2025
Timeline
Jet-Ski Guide
Paradise Watersports
06.2025 - 09.2025
Host
Kaiju Sushi & Ramen Bar
07.2022 - Current
Beach Equipment Sales
85'N Sunny
06.2018 - 09.2021
Ice Cream Server
King Cone
06.2017 - 09.2017
High School Diploma -
Stephen Decatur High School