Mason Douglas
Au Sable Forks,NY
Summary
Dynamic retail professional with a proven track record at Aldi Supermarket, excelling in store operations and relationship building. Recognized for enhancing employee productivity through effective training and implementing innovative solutions that improved efficiency. Adept at managing financial transactions with precision while fostering a collaborative team environment.
Outgoing and reliable with knack for customer service and team collaboration. Possesses strong problem-solving abilities and proficiency in inventory management and cash handling. Committed to enhancing store operations and delivering exceptional customer experiences.
Developed strong customer service and operational management skills in fast-paced retail environment. Excels in team leadership, inventory management, and enhancing customer satisfaction. Seeking to transition these skills into new field, bringing track record of fostering positive customer experiences and improving store efficiency.
Overview
4
4
years of professional experience
Work History
Lead Store Associate
Aldi Supermarket
06.2022 - 01.2025
- Participated in weekly meetings with upper management to discuss sales performance, goals, and strategies for improvement.
- Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
- Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Enhanced employee productivity with regular training sessions and performance evaluations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Lead Scan Coordinator
Tops Friendly Markets
03.2021 - 06.2022
- Implemented quality control measures for accurate tagging and labeling of products throughout the store.
- Resolved scanning issues promptly, maintaining a smooth workflow in the front-end operations.
- Identified areas of improvement within the scanning process, implementing innovative solutions to enhance efficiency and reduce costs.
- Developed effective communication channels between departments, fostering collaboration on planogram changes and pricing initiatives.
- Established strong working relationships with suppliers, negotiating favorable terms on purchase orders when necessary.
Education
High School Diploma -
AuSable Valley Central School
Clintonville, NYNo Degree - Human Resources Development
Clinton Community College
Plattsburgh, NY08-2020
Skills
- Store operations
- Policy enforcement
- Employee scheduling
- Store maintenance
- Team collaboration
- Customer assistance
- Promotions planning
- Relationship building
- Deadline oriented
- Document management
- Attention to detail
Timeline
Lead Store Associate
Aldi Supermarket
06.2022 - 01.2025
Lead Scan Coordinator
Tops Friendly Markets
03.2021 - 06.2022
High School Diploma -
AuSable Valley Central School
No Degree - Human Resources Development
Clinton Community College
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