Mason Flakus
Richardson,TX
Summary
Proven achiever with a track record of mentoring new hires at Gleneagles Country Club to peak efficiency. Skilled in analyzing data and leading projects to completion, demonstrating exceptional stakeholder engagement and multidisciplinary team collaboration. Excels in adapting to new challenges, managing multiple tasks, and enhancing customer loyalty through personalized service.
Overview
5
5
years of professional experience
Work History
Server Trainer
Gleneagles Country Club
07.2024 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Universal Banker
American Bank & Trust
09.2023 - 05.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Sales Professional
Harr Motors
05.2019 - 08.2019
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Education
Bachelor of Science - Business Management
Northern State University
Aberdeen, SD05.2023
Minor - Economics
Northern State University
Aberdeen05.2022
Skills
- Ability to analyze demographic, economic, and environmental data
- Skills in overseeing projects from inception to completion, including budgeting and scheduling
- Skills in community and consultation and stakeholder engagement processes
- Ability to create information graphics, maps, and visual data representation
- Ability to articulate ideas clearly and collaborate effectively with different stakeholders
- Experience working in multidisciplinary teams and collaborating with other professionals
- Expert in adapting to new challenges and changing project requirements
- Capable of managing multiple tasks and projects simultaneously
Additional Information
Additional Experience
- Coach & Substitute Teacher
Central High School- 08/2021-08/2023
- Server/Bartender
Pounders Pub & Grub- 03/2023-08/2023
- Gas Station Attendant
C-Express- 10/2021-03/2022
Timeline
Server Trainer
Gleneagles Country Club
07.2024 - Current
Universal Banker
American Bank & Trust
09.2023 - 05.2024
Sales Professional
Harr Motors
05.2019 - 08.2019
Bachelor of Science - Business Management
Northern State University
Minor - Economics
Northern State University
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