Payge Trinidad
McKinney,Texas
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and boosting sales at Gleneagles Country Club. Excelled in relationship building and regulars knowledge by having a particular drink or food ready for them when they come by. Always achieving significant revenue growth through upselling and personalized service. Skilled in multitasking and conflict resolution, consistently delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Beverage Cart Attendant, Snack Bar Attendant
Gleneagles Country Club- Invited Clubs
09.2024 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Leveraged knowledge of beverage menu to make recommendations tailored to customer preferences, enhancing their overall experience.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
Server, Bartender, Beverage Cart Attendant
The Golf Club at Twin Creeks- Arcis Golf
04.2023 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Trained new employees, sharing best practices for successful interactions with golf course guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Lead Hostess
The Yard- 33 Restaurant Group
10.2020 - 01.2023
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Skills
- Multitasking Abilities
- Customer satisfaction
- Organizational skills
- Relationship building
- Food service
- Conflict resolution
- POS system operation
- Menu recommendations
Timeline
Beverage Cart Attendant, Snack Bar Attendant
Gleneagles Country Club- Invited Clubs
09.2024 - Current
Server, Bartender, Beverage Cart Attendant
The Golf Club at Twin Creeks- Arcis Golf
04.2023 - 08.2024
Lead Hostess
The Yard- 33 Restaurant Group
10.2020 - 01.2023
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