Elizabeth Sawyerr
Mckinney,TEXAS
Summary
Dynamic Store Director with a proven track record at Sephora, excelling in store operations and people management. Achieved consistent budget targets while fostering team collaboration and enhancing brand awareness. Skilled in optimizing performance and cultivating vendor relationships, driving customer loyalty and repeat business through effective communication and problem-solving.
Overview
16
16
years of professional experience
Work History
Store Director
Sephora
03.2023 - Current
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Cultivated strong relationships with vendor to support business need
Interim District Manager
H&M Hennes & Mauritz
01.2010 - 03.2023
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Supervised various locations, enforcing high-quality standards of operation.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
Manager
Apple
09.2019 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY05-2012
Skills
Store operations
People management
Staff leadership
Brand awareness
Timeline
Store Director
Sephora
03.2023 - Current
Manager
Apple
09.2019 - 05.2022
Interim District Manager
H&M Hennes & Mauritz
01.2010 - 03.2023
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
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