Luis Lara
Rialto,CA
Summary
Seasoned Store Director with history of successful retail management. Demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making, with knack for improving customer satisfaction and driving overall operational improvements.
Overview
30
30
years of professional experience
Work History
STORE DIRECTOR
Superior Grocers
, USA
07.1994 - 10.2024
- Supervised and oversaw the operations of my assigned retail store
- My main duties included hiring and training employees, collaborating with other managers to set goals for the store and communicating and enforcing customer policies to manager and team members
- Other duties included but not limited to: Reaching financial objectives; Assigning workloads; Adhering to company policies; and local, State and Federal Laws; training team members; Addressing performance issues that affect profits in order of priority; coaching other managers; Resolving customer concerns using excellent customer service skills
- Other skills include: Developing business strategies for revenue growth; verbal and written business communication; problem-solving using analytical, creative and critical-thinking skills; time-management and organizational skills; flexibility to adapt to changes in business operations; negotiating and resolving conflicts with employees and customers; leadership skills to motivate, teach and encourage coworkers
Education
Some College (No Degree) - Business Administration
USC
Los Angeles, CASome College (No Degree) - WAFC
Cerritos College
Norwalk, CASkills
- Store operations
- Merchandise planning
- Marketing
- Delegation
- Promotional planning
- Payroll Management
- Supply Ordering
- Shift Scheduling
- Operational budgeting
- Loss Prevention
- Team Development
- Personnel development
- Store operations oversight
- POS Systems
- Revenue Generation
- Talent Recruitment
- Customer Service Management
- Employee Training
- Retail Inventory Management
- Store Merchandising
- Budgeting and cost control
- Leading Staff Meetings
- Recruiting and Hiring
- Program implementation
- Sales expertise
- Vendor Management
- Customer Relations
- Operations
- Team leadership and coaching
- Delegating Work
- Leadership Development
- Sales Promotions
- Maximizing profitability
- Friendly and Positive
- Employee supervision and motivation
- Store displays
References
Miguel Alarcon
Senior Vice President
Superior Grocers
Enrique Montes
Director of HR
Superior Grocers
Edgar Salguero
Store Director
Superior Grocers
Timeline
STORE DIRECTOR
Superior Grocers
07.1994 - 10.2024
Some College (No Degree) - Business Administration
USC
Some College (No Degree) - WAFC
Cerritos College