Mason Franta
Madison Lake
Summary
Detail-oriented professional with strong customer service skills. Proven ability to enhance experiences through timely order delivery and effective complaint resolution.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Bait Bucket Bar and Grill
Cleveland, MN
06.2025 - Current
- Provided attentive service to customers, ensuring satisfaction and timely order delivery.
- Assisted in menu knowledge, accurately communicating daily specials and recommendations.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with kitchen staff to synchronize orders and improve service flow.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Upsold additional menu items, contributing to increased revenue per table served.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Sandwich Artist
SUBWAY®Restaurants
Le Sueur, MN
02.2025 - 05.2025
- Prepared fresh sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management by restocking supplies and minimizing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new staff on food preparation techniques and company policies for optimal performance.
- Collaborated with team members to streamline sandwich preparation processes for improved efficiency.
- Implemented upselling techniques to enhance customer experience and increase sales opportunities.
- Monitored food quality and freshness, ensuring adherence to SUBWAY® standards at all times.
- Greeted guests, promoted specials, and took orders.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Cashier
Caseys's General Stores
Madison Lake, MN
05.2024 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash register operations, including balancing drawers at the beginning and end of shifts.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective communication.
- Trained new cashiers on operational procedures, ensuring adherence to company policies and standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Le Sueur - Henderson
Le Sueur, MNSkills
- Customer service
- Order taking
- Cleanliness
- Service quality
- On time
- Orderly
Timeline
Restaurant Waiter
Bait Bucket Bar and Grill
06.2025 - Current
Sandwich Artist
SUBWAY®Restaurants
02.2025 - 05.2025
Cashier
Caseys's General Stores
05.2024 - 12.2024
High School Diploma -
Le Sueur - Henderson