Mason Fry
Knoxville,TN
Summary
Highly-motivated business analyst with desire to tackle challenges and master new skills. Dedicated to effective communication and teamwork that exceeds goals and aligns with organizational standards.
Overview
3
3
years of professional experience
Work History
Business Analyst
Knoxville Utilities Board - Fiber Customer Service
Knoxville, TN
06.2022 - Current
- Develop and analyze reports/queries to capture key business metrics and audit day-to-day business functions.
- Coordinate with a variety of project teams and lead program implementations within the department.
- Collaborate effectively with third-party vendors to improve business functions.
- Contribute to the success of the customer service representatives as a knowledge resource and subject-matter expert.
- Document business practices and manage informational database.
Customer Service Intern
Vanderbilt Mortgage and Finance Inc.
Maryville, TN
06.2021 - 08.2021
- Analyzed accounts and provided tailored information to customers.
- Communicated professionally with a variety of customers throughout the United States to maintain a quality customer experience.
- Exhibited ability to contribute in a fast-paced environment and develop an understanding of all business functions.
Education
Bachelor of Science - Business Administration
Tennessee Technological University
Cookeville, TN05-2022
Skills
- Workflow analysis
- Written and oral communication
- Detail-orientation
- Organization
- Power BI
- Microsoft Office Suite
- Workforce management
- Data analysis
Volunteer Experience
tnAchieves
2024-2025 Mentor
- Encourage students throughout their senior year of high school as they make decisions regarding post-secondary education.
- Partner with the organization to ensure students meet all deadlines and maintain TN Promise eligibility.
Timeline
Business Analyst
Knoxville Utilities Board - Fiber Customer Service
06.2022 - Current
Customer Service Intern
Vanderbilt Mortgage and Finance Inc.
06.2021 - 08.2021
Bachelor of Science - Business Administration
Tennessee Technological University
Similar Profiles
Joey Henry, P.E.Joey Henry, P.E.
Manager - Underground Construction at Knoxville Utilities BoardManager - Underground Construction at Knoxville Utilities Board
Baylee MullinsBaylee Mullins
Business Analytics Intern at Knoxville Utilities BoardBusiness Analytics Intern at Knoxville Utilities Board
Savannah LoposserSavannah Loposser
Business Student at Knoxville Utilities BoardBusiness Student at Knoxville Utilities Board