Mason Huh
Brooklyn ,USA
Summary
Detail-oriented and adaptable coordinator with experience in logistics, customer engagement, and problem-solving. Skilled in managing schedules, coordinating operations, and providing exceptional support in fast-paced environments. Recently relocated to New York and seeking coordination roles in the music industry to merge organizational expertise with a passion for music. Adept at streamlining workflows, fostering strong relationships, and ensuring seamless execution of projects and events.
Overview
9
9
years of professional experience
Work History
Customer Experience Guide
Patagonia
Chicago (Remote)
09.2024 - 03.2025
- Provided exceptional customer support via chat, email, and phone, assisting customers with product selection, order inquiries, and issue resolution.
- Educated customers on Patagonia’s sustainability initiatives, product materials, and repair services to align with the company’s mission-driven approach.
- Processed orders, returns, and exchanges efficiently, while ensuring a seamless shopping experience.
- Maintained a high level of brand knowledge, and delivered personalized recommendations to enhance customer satisfaction.
Crew Scheduler - Pilot
United Airlines
Chicago, USA
09.2022 - 08.2024
- Ensure that all flights in our reliable worldwide network are accurately staffed with a legal flight crew, in accordance with Federal Aviation Regulations, Pilot Contract, and Company policies.
- Maintain accurate pilot activity records, and ensure quality assurance by assisting with monthly line improvements and schedule management.
- 24-hour communications with our whole fleet of pilots, providing round-the-clock support to flight crew members regarding schedules, and all flight-related issues.
- Trained new team members during on-the-job training (OJT), providing one-on-one support and guidance.
Manager
Yum Dum
Chicago, USA
05.2019 - 09.2022
- Responsible for all duties on the food truck, including the register, food preparation, and cooking.
- Learned how to maintain the quality of work and service under the extreme conditions of working in a food truck.
- Services varied from private events, festivals, and street parking for lunch and dinner services.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Team Lead
Foxtrot Market
Chicago
08.2019 - 01.2022
- Managed the organization and flow of our online delivery operation, ensuring that all items are present, packaged, and left with the appropriate courier, resulting in an on-time delivery.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Provided exceptional leadership during COVID-19, adapting to new protocols, and ensuring the safety of team members.
Credit Processor
Partners Credit
Chicago, USA
03.2020 - 11.2020
- Successfully processed and verified 500 credit reports weekly, as a result of timely communication with lenders nationwide.
- Investigate customer payment trends to ensure security, and catch possible signs of fraud or delinquency.
Administrative Assistant - Department of Philosophy
DePaul University
Chicago, USA
09.2016 - 01.2020
- Provided exceptional assistance to faculty, completing all requests accurately and within tight deadlines.
- Spearheaded successful guest speaker events and quarterly newsletters, enhancing the department's reputation and generating positive feedback from attendees.
Campus Ambassador
Pearson
Chicago, USA
05.2017 - 05.2018
- Facilitated student focus groups and acted as the main liaison for students using any kind of Pearson product if they needed support.
- Hosted table sessions for students who needed technical support with products.
- Collaborated with professors to integrate Pearson products, resulting in improved student engagement.
Education
DePaul University
Chicago, ILUniversidad Del Salvador
Buenos Aires, ArgentinaThe New School
New York, NYUniversity Of California
Berkeley, CALanguages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Experience Guide
Patagonia
09.2024 - 03.2025
Crew Scheduler - Pilot
United Airlines
09.2022 - 08.2024
Credit Processor
Partners Credit
03.2020 - 11.2020
Team Lead
Foxtrot Market
08.2019 - 01.2022
Manager
Yum Dum
05.2019 - 09.2022
Campus Ambassador
Pearson
05.2017 - 05.2018
Administrative Assistant - Department of Philosophy
DePaul University
09.2016 - 01.2020
DePaul University
Universidad Del Salvador
The New School
University Of California