Mason Irwin
Norwalk,OH
Summary
Hardworking and professional associate experienced in fast-paced environments focused on customer service and team operations. Delivered results through effective handling of equipment, heavy materials, and adherence to established procedures, even under pressure. Committed to maintaining high standards of cleanliness, safety, and teamwork.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Front Desk Associate
Xtreme Fitness and Sports Complex
Norwalk, OH
08.2026 - Current
- Provided friendly and professional customer service to members and guests while managing front desk operations.
- Processed customer transactions with precision, ensuring seamless membership, purchase, and service experiences.
- Monitored the facility and addressed member inquiries promptly, fostering a welcoming and supportive environment.
- Maintained clean, safe, and organized facility through diligent cleaning and upkeep, enhancing member satisfaction.
- Completed end-of-day closing procedures, including cleaning, securing equipment and facilities, and ensuring the complex was properly shut down.
- Supported gym operations by efficiently arranging and relocating heavy exercise equipment and weights for safety and functionality.
- Followed established safety and operational procedures while working independently and as part of a team.
Chipotle Crew Member
Chipotle Mexican Grill
Norwalk, OH
04.2026 - 06.2026
- Handled food preparation tasks including washing and cutting vegetables, mixing salsas and sauces, portioning ingredients, and maintaining cleanliness of work area
- Supported kitchen operations by assisting with food handling and preparation tasks
- Prepared and managed daily food handling tasks.
- Arrived at work at 5:30am to organize and prepare food supplies.
- Responsible for serving guests and handling cash transactions
- Responsible for handling catering orders and fulfilling special guest requests
- Performed cleaning duties by sweeping floors and wiping down tables and equipment
Front of House Team Member
Panda Restaurant Group
Sandusky, OH
05.2023 - 06.2025
- Played an integral role in launching a new store location, assisting with setup, organization, and preparation for opening day
- Executed diverse restaurant operations, including food preparation, quality control, drive-thru service, cashiering, cash handling, phone orders, and customer service to enhance overall guest experience.
- Assumed shift-lead responsibilities by helping coordinate daily operations, supporting team members, and maintaining service efficiency during high-volume periods.
- Supported operations across multiple restaurant sections during high-demand periods, ensuring seamless service and customer satisfaction.
- Organized and stocked assigned prep areas, including vegetables, sauces, chicken, and other ingredients, ensuring readiness for service and adherence to quality standards.
- Assisted back-of-house operations during understaffed shifts, performing food preparation, dishwashing, cleaning, and other essential tasks to maintain workflow.
- Maintained company standards for food safety, quality, cleanliness, portioning, and customer service.
- Took a temporary leave from August 2024-May 2025 to pursue college education at Ohio Wesleyan University before returning to Panda Express at the Cedar Point location.
Cashier and Ice Cream Scooper
EATS N' TREATS
Norwalk, OH
08.2022 - 09.2023
- Delivered friendly and efficient customer service while processing in-person and phone orders, enhancing customer satisfaction.
- Handled cash and credit transactions accurately and operated the point-of-sale system.
- Prepared and served ice cream, sundaes, and other menu items according to customer requests.
- Cleaned and maintained ice cream equipment and other food-service equipment to ensure proper sanitation and operation.
- Maintained a clean and organized work environment, including mopping floors, cleaning bathrooms, and sanitizing work areas.
- Assisted kitchen staff with food preparation during busy periods.
- Contributed to overall efficiency by performing essential duties to ensure smooth establishment functioning, and day-to-day operations to help maintain an efficient and welcoming establishment.
Admissions Associate
Cedar Point
Sandusky, OH
05.2022 - 08.2022
- Scanned and verified guest admission credentials to facilitate accurate and timely entry into the park.
- Delivered efficient guest service at park admission areas, facilitating smooth entry and ticketing for guests.
- Processed Fast Lane/fast pass transactions while addressing guest inquiries to enhance their experience.
- Issued and sold new guest identification credentials using the park's point-of-sale (POS) system.
- Operated POS systems accurately in a cashless transaction environment.
- Resolved various admission-related concerns for guests, ensuring a positive experience in a fast-paced environment.
- Followed established procedures and maintained accuracy while processing high volumes of guests during peak operating periods.
Education
High school diploma -
Norwalk High School
Norwalk, OH06-2024
Some College (No Degree) - Psychology
Ohio Wesleyan University
Delaware, OHSkills
- Customer service
- POS operation
- Cash handling
- Membership processing
- Guest relations
- Conflict resolution
- Shift management
- Time management
- Attention to detail
- Team collaboration
- Clear communication
- Problem-solving skills
- Fitness guidance
- Heavy lifting
- Food handling
- Food safety
- Meal preparation
- Serving
- Food service operations
- Mathematical calculations
- Operational maintenance
- Emergency protocols
- Visitor management
- Restaurant experience
- Scheduling
- Appointment scheduling
- Guest services
- Training and mentoring
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
Certification
Driver's License, 2022-03 to 2027-01
Languages
French - Not applicable, English - Fluent
Timeline
Front Desk Associate
Xtreme Fitness and Sports Complex
08.2026 - Current
Chipotle Crew Member
Chipotle Mexican Grill
04.2026 - 06.2026
Front of House Team Member
Panda Restaurant Group
05.2023 - 06.2025
Cashier and Ice Cream Scooper
EATS N' TREATS
08.2022 - 09.2023
Admissions Associate
Cedar Point
05.2022 - 08.2022
High school diploma -
Norwalk High School
Some College (No Degree) - Psychology
Ohio Wesleyan University