Mason Jarett
Coffeyville,KS
Summary
Dedicated to delivering exceptional customer service with a strong attention to detail and a proven ability to quickly adapt in fast-paced environments. Demonstrates excellent communication and problem-solving skills, with a focus on enhancing customer satisfaction and building positive relationships. Eager to leverage and further develop skills in customer engagement and digital retail within a customer service role.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart Inc.
10.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed approximately 30 incoming calls per day from customers on multiple lines.
Scooters Coffee Barista
Freedom Enterprise
07.2023 - 07.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Coffeyville Aquatic Center
City Of Coffeyville
05.2021 - 09.2023
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Used cash register to tender change and process cash and credit card payments..
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
Education
No Degree -
Coffeyville Community College
Coffeyville, KS05.2026
High School Diploma -
Field Kindley Memorial High School
Coffeyville, KS05.2022
Skills
- Patience and empathy
- Attention to details
- Customer service expertise
- Organized multi-tasker
- Fast and efficient service worker
- Critical thinking
- Time management
- Tech savvy
Timeline
Online Personal Shopper
Walmart Inc.
10.2023 - Current
Scooters Coffee Barista
Freedom Enterprise
07.2023 - 07.2024
Coffeyville Aquatic Center
City Of Coffeyville
05.2021 - 09.2023
No Degree -
Coffeyville Community College
High School Diploma -
Field Kindley Memorial High School
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