Mason Johnson
graceville,FL
Summary
Detail-oriented leader focused on delivering exceptional customer service while maintaining billing accuracy. Experienced in managing service operations and training teams, ready to drive impactful results in a dynamic environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Southern Tire Mart
Columbia, Mississippi
01.2023 - Current
- Managed daily service operations and ensured team adherence to company standards.
- Assisted in training staff on customer service protocols and product knowledge.
- Reviewed customer billing statements for accuracy prior to release.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Patient Care Technician
HCA
Gainesville, Florida
03.2020 - 01.2023
- Assisted nursing staff with patient care activities and daily living tasks.
- Monitored vital signs and documented changes in patient conditions.
- Communicated effectively with patients to ensure comfort and understanding of care plans.
Education
Associate of Science -
Chipola College
Marianna, FL05-2020
Skills
- Service operations
- Customer service
- Billing accuracy
- Team training
- Customer relationship management
- Sales strategies
- Team leadership
- Effective communication
Certification
Microsoft Office Specialist (MOS)
Google Digital Marketing & E-commerce Professional Certificate
Languages
English
Professional
References
References available upon request.
Timeline
Service Manager
Southern Tire Mart
01.2023 - Current
Patient Care Technician
HCA
03.2020 - 01.2023
Associate of Science -
Chipola College