MASON LOCK
Creston,IA
Summary
Insurance agent with 3 years of comprehensive experience in streamlining processes and enhancing client satisfaction. Demonstrates expertise in patient advocacy, crisis management, and team collaboration, with a proven track record of developing tailored coverage plans that boost policy retention and business growth. Passionate about leveraging analytical skills and data-driven strategies to optimize offerings and improve outcomes.
Overview
9
9
years of professional experience
Work History
Agent
Armor Insurance Agency
Bedford, United States
01.2021 - Current
- Streamline insurance processes, enhancing client satisfaction
- Develop tailored coverage plans, resulting in substantial policy retention rates and new business growth
- Analyze market trends and risk factors to optimize insurance offerings
- Implement data-driven strategies, leading to improved underwriting accuracy and reduced claim ratios
Dispatcher/Jailer
Taylor County Sheriffs Office
Bedford, United States
01.2020 - 01.2021
- Coordinated emergency responses, managed inmate intake, and maintained secure facility operations
- Optimized protocols, achieving faster response rates.
Certified Nursing Assistant
Care Initiatives
Bedford, United States
01.2019 - 01.2020
- Provided compassionate care to residents, ensuring comfort and dignity
- Collaborated with nurses to implement personalized care plans and monitor health changes
- Maintained accurate records for seamless shift transitions and improved care continuity
Direct Support Professional
Pursuit of Independence
Bedford, United States
01.2016 - 01.2019
- Provided compassionate care for individuals with disabilities, fostering independence and enhancing quality of life through personalized support plans
Education
East Bay High School
Gibsonton, FL05.2015
Skills
- Patient Advocacy
- Crisis Management
- Team Collaboration
- Behavioral Support
- Documentation Skills
- Active listening
- Problem-solving
- Positivity
- Empathy Development
Timeline
Agent
Armor Insurance Agency
01.2021 - Current
Dispatcher/Jailer
Taylor County Sheriffs Office
01.2020 - 01.2021
Certified Nursing Assistant
Care Initiatives
01.2019 - 01.2020
Direct Support Professional
Pursuit of Independence
01.2016 - 01.2019
East Bay High School