Mason MacDonald
Virginia Beach,VA
Summary
Highly motivated and fast-learning employee with extensive customer service and horticultural experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for excellence in customer service through educating and inspiring customers.
Overview
5
5
years of professional experience
Work History
Sales Associate
McDonald Garden Center
04.2022 - Current
- Maintained and rehabilitated the health of trees and shrubs, watering, fertilizing, and pruning according to individual plant needs.
- Performed various maintenance tasks around the store, including basic carpentry, fence repair, operation of scissor lift, painting, large-scale tree pruning, furniture assembly, etc.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Jack Frost Landscape & Garden Center
07.2021 - 04.2022
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handcrafted artistic signage to highlight special product and to cultivate a store personality to retail customers and contractors.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Streamlined processes within the store's operations by organizing merchandise layouts for easy access.
Shift Supervisor
Starbucks
11.2018 - 06.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Developed large and stunning murals to highlight charity partnerships and create genuine connection with the local community
Education
Bachelor of Arts - Environmental And Sustainability Studies
George Mason University
Fairfax, VA06.2017
Skills
- Inventory Control
- Relationship Building
- Complex Problem-Solving
- Conflict Resolution
Timeline
Sales Associate
McDonald Garden Center
04.2022 - Current
Sales Associate
Jack Frost Landscape & Garden Center
07.2021 - 04.2022
Shift Supervisor
Starbucks
11.2018 - 06.2021
Bachelor of Arts - Environmental And Sustainability Studies
George Mason University
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