Mason M Hjermstad
Summary
I am a personable and dedicated customer service representative with extensive experience in the industry. Throughout my life and work experience, I have become a solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients and team members. I am incredibly motivated to maintain customer satisfaction and contribute to the company's success. I am articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. One of my main goals is to have the opportunity to experience a strong culture in whichever team I am a part of, and be able to continue to foster my desire to learn and grow within a company.
Overview
4
4
years of professional experience
Work History
Manager, Server and Bartender
O'nieals Restaurant and Bar
Hoboken, USA
07.2023 - Current
- Worked closely with other team members to complete tasks and objectives.
- Assisted customers, answered questions, retrieved items, and directed them to different departments.
- I communicated with team members about sales floor and stockroom needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Second Grade Lead Teacher
Zeta
New York, USA
02.2023 - 07.2023
- Organize documents, and distribute them to the team.
- Lead some meetings related to content and scheduling.
- I led and conducted meetings with parents and leadership over child progress.
Contract Receptionist
Beacon Hill Staffing Group
New York, USA
01.2023 - 02.2023
- Answered phone calls, transferred calls, and took messages.
- Greeted all visitors and guests in a friendly, welcoming manner.
- I booked and managed the conference room calendar using Outlook.
- Arranged breakfast deliveries for meetings.
Fourth Grade Lead Teacher
Success Academy
New York, USA
06.2021 - 11.2022
- Recognized individual needs while maintaining clear, consistent academic, and behavioral expectations.
- Met regularly with the principal to review student progress, behavior issues, and educational plans to refine and optimize strategies and curricula.
- Worked closely with fellow teachers and faculty teams to meet student needs.
- Organized and oversaw logistics for conference calls, parent in-house/virtual meetings, and co-teacher meetings.
- Project managed by coordinating field trips, scheduling and developing curriculum, and planning school events.
Education
Bachelor of Arts - Psychology
Hastings College
Hastings, NE05.2021
Skills
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
- Marketing
- Reporting and documenting
- Adaptability
- Teamwork and collaboration
Accomplishments
- Graduated Summa Cum Laude
- Was presented an award for Top Psychology Senior
- Awarded Rookie Teacher of the year by Zeta Charter schools
- President of Psy Chi, sect of the International Honor Society at Hastings College
References
References available upon request.
Timeline
Manager, Server and Bartender
O'nieals Restaurant and Bar
07.2023 - Current
Second Grade Lead Teacher
Zeta
02.2023 - 07.2023
Contract Receptionist
Beacon Hill Staffing Group
01.2023 - 02.2023
Fourth Grade Lead Teacher
Success Academy
06.2021 - 11.2022
Bachelor of Arts - Psychology
Hastings College
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