Mason Moreno
Austin,TX
Summary
Friendly and efficient warehouse team member devoted to maximizing company satisfaction with exceptional attention to detail. Knowledgeable about hospitality and call center standards with strong skill in retaining information for numerous departments and service information to provide effective issue resolution. Committed to finding effective solutions that improve warehouse operations. Seeking an opportunity in the thriving warehousing industry.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
WORLDPAC
12.2021 - 01.2024
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
Packer
Screen Innovations
08.2021 - 10.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Kept records accurate and current by documenting movements in company system.
- Monitored outgoing packages for proper labels and accurate address information.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Completed daily orders with expert picking and packing of shipments.
ATMC Implant Operator
Randstad
01.2021 - 07.2021
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Completed minor preventative maintenance and mechanical repairs on equipment.
Customer Quality Assurance Operator
ProTech Staffing Services Inc.
08.2020 - 10.2020
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
- Effectively interacted with Ship Setting and Engineering departments regarding software defects and Bluetooth issues, working closely to develop innovative solutions.
- Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
City Ambassador
AppleOne Inc. (Austin 3-1-1)
04.2019 - 08.2020
- Answered and addressed over 75 citizen phone calls a day in fast-paced information driven call center environment
- Compiled customer feedback and recommended service improvements to management
- Entered in citizen requests into CSR database for tracking and delegation
- Used critical thinking skills to deconstruct citizen concerns to manageable requests for city services and repair
Bell Attendant
Towne Park LLC. At The JW Marriott
09.2018 - 02.2019
- Greeted guests during arrival at hotel and provided assistance in creating memorable experiences as guest of 1,012 room hotel property
- Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms
- Immediately responded to guest concerns and requests and quickly handled all issues
- Maintained pristine condition of lobby at all times and removed trash and discarded items immediately
- Managed transportation arrangements to and from airport, train station and local events for visitors
- Rectified volatile situations quickly through active listening and effective communication
Head Lifeguard
City Of Round Rock
05.2016 - 01.2019
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude
- Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness
- Acted as staff mentor to ensure smooth adoption of new customer service program
- Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in a positive learning environment
- Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills
- Monitored safety of all guests in and around swimming pools
- Share tips with patrons on swimming techniques and strength training
- Attentively monitoring 300-320 swimmers hourly to ensure all safety measures remained in place
- Immediately reported any damaged or broken equipment to management
Certified Lifeguard
Safeguard Aquatics
08.2018 - 09.2018
- Provided exceptional customer service to ensure guest satisfaction and increase customer returns
- Ensured compliance with pool policies and city codes
- Attentively watch over swimmers being quick to identify those in distress
Certified Lifeguard
Lee & Joe Jamail Texas Swimming Center
10.2016 - 08.2017
- Ensured the pools and all equipment, including lane lines were maintained and setup for the various practice groups and events
- Assisted in monitoring all swimmers during practice sessions, swim meets, diving, and all competitions held at the facility
- Worked closely with UT Facility Service Managers to report any equipment in need of servicing
- Worked closely with all staff members to ensure facility safety measures were followed according to UT guidelines
Education
Associate Degree - Environmental Science
Austin Community College
Austin, TX2022
High School Diploma - General Education
Cedar Ridge High School
Round Rock, TX2018
Skills
- Call center experience
- Data evaluation
- Problem-solving abilities
- Active listening
- Inbound and outbound calling
- Technical troubleshooting
- Testing procedures
Timeline
Warehouse Associate
WORLDPAC
12.2021 - 01.2024
Packer
Screen Innovations
08.2021 - 10.2021
ATMC Implant Operator
Randstad
01.2021 - 07.2021
Customer Quality Assurance Operator
ProTech Staffing Services Inc.
08.2020 - 10.2020
City Ambassador
AppleOne Inc. (Austin 3-1-1)
04.2019 - 08.2020
Bell Attendant
Towne Park LLC. At The JW Marriott
09.2018 - 02.2019
Certified Lifeguard
Safeguard Aquatics
08.2018 - 09.2018
Certified Lifeguard
Lee & Joe Jamail Texas Swimming Center
10.2016 - 08.2017
Head Lifeguard
City Of Round Rock
05.2016 - 01.2019
Associate Degree - Environmental Science
Austin Community College
High School Diploma - General Education
Cedar Ridge High School