Theresa Howard
Summary
Dedicated and detail-oriented professional with extensive experience in medical assistance, warehouse management, customer service, and data entry. Proficient in medical terminology and committed to providing exceptional service in healthcare environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Fed Ex Ground
10.2021 - Current
- Oversaw inventory management, including receiving, storing, and distributing medical supplies and equipment
- Implemented efficient warehouse procedures to optimize space utilization and streamline operations
- Collaborated with team members to fulfill orders and maintain inventory accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Direct Dialog
09.2018 - 11.2022
- Addressed customer inquiries and concerns promptly and professionally via phone, email, and in-person communication
- Resolved issues related to billing, insurance claims, and service inquiries
- Maintained customer satisfaction by providing accurate information and personalized assistance.
Data Entry Clerk
Direct Dialog
09.2018 - 11.2022
- Entered patient information, medical records, and billing data into electronic systems with precision and efficiency
- Conducted quality checks to ensure data accuracy and completeness
- Assisted in maintaining confidentiality and security of sensitive patient information.
Baker/Event Caterer
Sweet Memories Cakes and Catering
08.2013 - 10.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
Medical Assistant
Dr Clarence Brooks
01.2001 - 07.2003
- Assisted physicians with patient examinations, procedures, and treatments
- Managed patient records and ensured accurate documentation of medical histories and vitals
- Provided administrative support, including scheduling appointments and coordinating referrals.
Education
Medical Assistant -
ATI Training Center
Hurst, TX01.2003
High School Diploma -
Polytechnic High
Fort Worth05.1998
Skills
- Proficient in medical terminology
- Strong attention to detail
- Excellent communication skills
- Organizational and time management abilities
- Proficient in data entry and record keeping
- Customer service-oriented mindset
Labeling and boxing
Lifting and sorting
Packaging and Labeling
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Conflict Resolution
Problem Resolution
Customer Relations
Call Center Operations
Microsoft Outlook
Professional telephone demeanor
Certification
- ServSafe Food Handler's Certification
- TABC Texas Alcoholic beverage commission 2024,Sept.
Timeline
Warehouse Associate
Fed Ex Ground
10.2021 - Current
Customer Service Representative
Direct Dialog
09.2018 - 11.2022
Data Entry Clerk
Direct Dialog
09.2018 - 11.2022
Baker/Event Caterer
Sweet Memories Cakes and Catering
08.2013 - 10.2018
Medical Assistant
Dr Clarence Brooks
01.2001 - 07.2003
Medical Assistant -
ATI Training Center
High School Diploma -
Polytechnic High
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